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    Associate Director of Financial Aid - Chicago, United States - Loyola University

    Loyola University
    Loyola University Chicago, United States

    1 week ago

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    Description

    Position Details



    Position Details

    Job Title

    ASSOC DIR STDNT FIN ASSISTANCE
    Position Number

    Job Category
    University Staff

    Job Type
    Full-Time

    FLSA Status
    Exempt

    Campus
    Rogers Park-Lake Shore Campus

    Department Name

    STUDENT FINANCIAL ASSISTANCE
    Location Code
    FINANCIAL ASSISTANCE (02023A)

    Is this split and/or fully grant funded?
    No

    Duties and Responsibilities

    Reporting to the Assistant Vice President (AVP), the Associate Director of Financial Aid will be a key member of the leadership team providing oversight of customer service and training support to the entire financial aid team.

    This particular role may directly manage up to five FTEs including one Sr. Assistant Director and three Assistant Directors.

    This role will work in direct support of the AVP and the Director of Financial Aid Operations and Reporting to ensure the Financial Aid Office remains in compliance with both state, and HEA and Title IV regulations.

    This position will lead office trainings and helping ensure institutional polices are being met and/or are in place and/or updated on an annual basis.

    This position will also support the AVP with audit support and review.

    Minimum Education and/or Work Experience
    Bachelor's degree in related field or equivalent; or four to seven years related experience and/or training. A solid knowledge of federal and state regulations is essential.

    Qualifications

    • The Associate Director helps support all aspects of federal, state and institutional aid programs for students at Loyola University Chicago and is done with strict compliance with all state and federal regulations.
    • Supports the AVP and other Associate Directors in formulating and evaluating policies and procedures for the distribution of financial aid in compliance with all state, federal, and institutional rules and regulations.
    • Acts as a source of functional support; performs preliminary troubleshooting and analysis of issues and problems; identifies and recommends business process and/or system changes/enhancements to address ongoing problems.
    • Coordinate new staff training
    • Coordinate on going training and compliance review
    • Provides direct support for the AVP on compliance reviews and ensures staff are prepared and trained on policy changes
    • Ensure high level customer service is being provided to students and parents from all financial aid staff
    • Monitors daily/weekly office phone records and student walk in volume
    • Provides direct guidance and review of R2T4 and SAP processes to ensure on going compliance
    • Supports students through the financial aid process including but not limited to the collection of documentation, review of documents, and the processing of federal and/or state financial aid awards.
    • Provides leadership to direct and indirect reports including annual evaluations, goal setting, and performance management.
    • Respond to student and parent emails and phone calls.
    • Supports student and parent email/phone/walk in escalations and provides reasonable solutions
    • Participates in implementations and upgrades as resources are needed.
    • Supports the AVP on internal and external audit reviews; providing timely and accurate information.
    • Works closely with the other Associate Directors on staff trainings and workshops.
    • Serves as a staff resource for questions regarding regulations, professional judgement, and verification.
    • Master's degree is preferred.
    • 610 years of experience working in a financial aid office.
    • Previous supervisory experience is preferred.
    • Performs other duties as required
    Certificates/Credentials/Licenses
    None

    Computer Skills
    Proficiency with Department of Education databases; COD, NSLDS, FAA Access, SAIG. PeopleSoft experience highly preferred.

    Supervisory Responsibilities
    No

    Required operation of university owned vehicles
    No

    Does this position require direct animal or patient contact?
    No

    Physical Demands
    Repetitive Motions

    Working Conditions
    None

    Open Date
    03/21/2024

    Close Date

    Special Instructions to Applicants

    Diversity and Inclusion Statement
    Diversity, Equity, and Inclusion

    As one of the nation's largest Jesuit, Catholic universities, Loyola University Chicago fosters a transformative cultural experience that honors
    diversity, equity, and inclusion. We are committed to not only recruiting, but also retaining a diverse, mission driven workforce and enabling a culture of inclusiveness in an environment that values service excellence, stewardship, personal well-being, and professional development for all of our employees. Loyola University Chicago supports its staff and faculty with a wide array of affordable, comprehensive and competitive
    benefits centered on health and wellness, financial security, equity, and work-life balance. We actively seek those who wish to join our faculty, staff, and students in a community of diverse opinions, perspectives, and backgrounds supporting our Jesuit mission and striving toward the same goal of being persons for and with others.

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