Outreach Specialist - Los Angeles, United States - Maravilla Foundation

Description

• Associates required; Bachelor's preferred (concentration in sociology or marketing is ideal). At least 2 years of outreach or eligibility experiences in a governmentfunded community organization. Sales experience a plus
• Experience creating and/or implementing program marketing plans and/or outreach strategies preferred
• Ability to learn and know contract goals and requirements to ensure information provided to customers is accurate and timely
• Experience learning goals and requirements of multiple programs to ensure compliance with funding sources' policies and procedures
• Familiarity and experience with lowincome communities in at least one, and ideally multiple areas where we offer service: East L.A., the San Gabriel Valley, the San Fernando Valley, and Antelope Valley
• Reliable transportation and a clean driving record

• Excellent customer service and ability to persuade potential clients in a meeting and/or public forum
• Excellent oral, written and communication skills
• Able to work well with customers (one on one setting), office staff, crew, independent consultants and the general public
• Bilingual in English and Spanish (required); Armenian, Russian, Cantonese, Mandarin may replace Spanish

• Spend 3-5 days a week in the field attending events and meeting with various partners and stakeholders, as well as canvassing for potential applicants
• Create leads and drive conversions independently by making contacts, telemarketing and canvassing potential clients
• Grow and maintain a portfolio of property owners and/or management companies, community/faithbased organizations and local government offices such as DPSS, WIC, and Senior Centers to promote State and Federal Weatherization, Emergency Heating/Cooling and Utility Assistance programs
• Research events to attend and community organizations with whom to partner in our service area; arrange for our presence there; and maintain a record of organizations with whom we have collaborations
• Maintain a schedule of events and meetings they will be attending and with whom they will be meeting, to be shared with team members
• Handle social media duties leading up to, while attending and after events; leverage social media channels to drive partnerships and event attendance
• Make and deliver presentations of program information to a group setting for 25 or more people to convince them to enroll in our nocost programs
• Work with team to set up tables at community events, fairs and partner meetings to provide information to the public, including during nights and/or weekends
• Process, review and dissect files from applicants for eligibility, and make contact with applicant and property owners/managers for proper documentations and/or missing information as required
• Enter any database information as needed to inhouse software Serv-Traq and/or other tracking/reporting platforms, conforming to federal and state data and file retention standards as needed
• Complete reports, such as daily production, mileage claims, and scheduling, and provide updates on work assignments as needed
• Work closely with Outreach Coordinator and other Intake & Eligibility specialists to ensure daily work is provided to keep crew production moving on an ongoing basis

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

• 8 hour shift
• Monday to Friday

• Associate (required)

• Spanish (required)
• Armenian (preferred)
• Russian (preferred)
• Cantonese (preferred)
• Mandarin (preferred)