Branch Manager, Retail Banking - Honolulu, United States - HomeStreet

Description

Branch Manager, Retail Banking (Kahala - Honolulu, HI) page is loaded

Branch Manager, Retail Banking (Kahala - Honolulu, HI)

Apply

locations

HomeStreet - HI - Honolulu Waialae Ave, Ste 101

time type

Full time

posted on

Posted 5 Days Ago

job requisition id

R


Salary Range:
$59, $94,700.00

(

Depending on knowledge, skills, abilities and location. Certain level jobs may be eligible for bonus, commission, and/or equity awards.)


Benefits worth writing home about:
Medical, dental, and vision coverage for employees and their families
Life, disability and family Leave
401(k) and Roth 401(k) with employer match
Wellness program, employee assistance program, "Commute Trip Reduction" (CTR) and various employee discounts
Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work
Free employee checking account and employee home loan discounts
EO/AA Employer including Vets and Disabled.
Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements.

If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household.

Additional information about our data collection practices and location specific notices is available on our

privacy policy
Job Description Summary


POSITION SUMMARY:

The primary responsibility of the Branch Manager is to maximize the profitability of the branch and to lead the branch team in creating a culture of excellence in service and operations.

Profitability is achieved through customer acquisition, retention and referrals to business partners.

This position develops and executes a strategic plan that includes sales production, marketing and community involvement along with staff coaching and development.

The Branch Manager actively makes outside sales calls that are results oriented.

Effectively manages and grows a book of business, takes a leadership role within the community including sponsorship of and participation in community events.

This position is responsible for the branch budget, operations, audits, compliance, security and safety.

The Branch Manager will build, lead and develop their branch team so that our clients will know HomeStreet as the trusted provider and preferred source of financial services.

Job Details

ESSENTIAL FUNCTIONS:
Sales Leadership

Develop and execute integrated sales, relationship and community strategies that are aligned with the branch's business plan and that grow the customer base.

Strategies include but are not limited to cold/appointment calls, outbound telephone calls, in person meetings, business networking and participation in branch and community events.

May conduct educational seminars.

Research branch market area to create and implement effective sales techniques which will generate additional new accounts and new deposits.

Develop and coach branch team profiling and sales skills while ensuring high product knowledge.
Implement tactical plans to actively call on new and prospective customers, exploring needs and cross-selling bank products and services.

Ensure branch team is actively profiling customers in order to understand their complete financial picture and to identify opportunities to deepen our relationship.

Identify clients who are not profitable and manage the relationship to be a more profitable one.
Work with the Customer Service Supervisor to establish sales goals for branch team.
Work closely with other business lines to partner in joint marketing plans and cross-selling efforts.
Sources Small business credit opportunities and facilitates application process
Coaches team to participation in initiating quality Relationship Referrals to partner business lines
Leads branch team to identifying and processing Consumer loans
Customer Service/Retention Activities
Creates a warm, welcoming and friendly experience for all customers and employees. Models exemplary customer service qualities demonstrating a positive, can-do attitude and customer first culture. Responsible for overseeing efficient lobby management and in building a trusting, seamless and superior branch experience for customers.
Works with staff to generate ways to pleasantly surprise customers, differentiating the bank from competitors.
Proactively educates customers on utilizing available access channels.
Assists customers with account servicing needs and resolves difficult customer issues with diplomacy.
Conducts care calls with consumer and business clients to ensure satisfaction

May process transactions and account maintenance activities including processing daily transactions, opening a cash drawer, balancing the ATM, Wire Transfers, and/or acting as a back-up for the vault banker.

Serves as a resource for complex account servicing needs.
Management Activities
Hires and develops quality staff ensuring proper skills and staffing levels to ensure the highest level of customer service. Quickly resolves issues of non-performance including termination in accordance with HomeStreet's policies and procedures.
Conducts annual performance and compensation reviews for direct reports.
Ensures all employee related actions comply with HSB policies and procedures as well as all employment laws and regulations.
Provides coaching to the staff on the day-to-day operations of the branch as needed.
Ultimately responsible for ensuring that all staff are trained in sales and service techniques. Models sales process skills and customer advocacy.
Monitors and tracks sales and service performance of staff making adjustments as necessary.
Holds regular staff meetings and communicates regularly with staff about the banks' strategic vision including customer advocacy.
Oversees branch facility management such as maintenance, repairs, remodeling and branch security.
Educates and guides branch staff to appropriate escalation processes.
Promotes core deposit growth through creation and management of in branch sales promotions.

Operational Activities
Operate within the annual branch budget and revenue projections during the year, communicating goals to staff.
Determine guidelines for rejects/returns within the branch operation application based on parameters set by retail leadership. May support staff with risk assessment decisions and determine rejects/returns utilizing defined approval authority.
Ultimately accountable for branch performance on audits and compliance with established bank operating procedures and practices.
Partners with Customer Service Supervisor in the completion of monthly audits.
Community Relations Activities
Develop and implement a community relations plan in partnership with the Community Relations and Marketing Departments. Emphasis will be on leadership opportunities with CRA focused organizations.
Work with the Marketing Department to plan and coordinate branch events.

QUALIFICATIONS:

Minimum five years' experience in a bank branch environment as an Assistant Branch Manager, Business Development Officer, Customer Service Supervisor, Branch Manager, or equivalent.

Strong business and financial acumen including the ability to asses and manage risk. Proven history of negotiation and influencing skills.
BS/BA degree in business/management related field or equivalent experience.
Proven sales results and sales management skills. Demonstrated skill in soliciting business for bank deposit products and services. Ability to identify client needs, present banking solutions and bank products. Proven ability to retain existing customers and develop new customer relationships.
Professional staff development, performance management, training, and employee counseling skills are required. Proven ability to lead and develop a team.
Strong people relations skills and ability to work with employees and customers in a cooperative manner. Excellent communication skills.
Ability to make decisions, research and solve problems, work independently, and manage multiple priorities.
Knowledgeable of changes in the banking industry and in banking technology.
Ability to embrace and facilitate change, caused by customer demands, corporate needs, or regulatory requirements.
Local travel required. Valid driver's license, vehicle, and liability insurance required.
This Position Description may not be limited to the Functions and Requirements as outlined, now or in the future.

For example, changes in corporate needs, position demands, or individual performance may result in changes to the Functions or Requirements of this position.

Area
Retail Banking (Sales)

If you are a California resident, you may be entitled to certain rights regarding your personal information. Additional information about our data collection practices and location specific notices is available on our privacy policy
About Us

Who We Are

Founded in 1921, HomeStreet Bank offers consumer and business banking, mortgage financing, commercial lending, investment and insurance products and services in the Pacific Northwest, California and Hawaii.

We maintain a shared goal across teams and regions to be the trusted and preferred source of financial services for our clients.

Our drive to achieve this goal begins with trust – in our own abilities and in those who we work with each day.

At HomeStreet, we respect and empower our employees to make decisions that support innovation, and deliver results for customers. Employees collaborate across teams to make the right decisions, share knowledge, continually move forwards and grow.
We believe in promoting from within to deliver the strongest base of company knowledge, shared experience. And understanding about how our company has grown and evolved since its founding in 1921.

Our teams reflect motivation, caring and a drive to achieve while having fun and supporting the communities where we live and work.

This is how we deliver value every day.
Work Culture
As a rapidly expanding company, HomeStreet offers many opportunities to learn and grow.

Throughout a period of dramatic growth, we have preserved the tradition of working in cross-functional project teams and promoting advancement across the company.

Whether your interest lies in the banking or lending aspects of our business, if you have a desire to learn, are enthusiastic, perform quality work and have a passion for customer service, you will thrive in this fast paced and fun environment where people respect and help each other.

Diversity and Inclusion
Diversity
HomeStreet is committed to a diverse workplace with employees from a wide range of backgrounds.

We recognize that a more diverse workforce translates to broader perspective and greater understanding, which in turn translates to a greater capacity for customer service.

We focus on recruiting and retaining employees from different backgrounds and who are representative of the people in our communities.

By doing so, we are better able to serve our customers and understand their financial services needs and goals.
Equal Employment

Opportunity
Equal employment opportunity is a fundamental HomeStreet belief.

We practice fair and equal treatment for everyone, regardless of race, color, national origin, ancestry, religion, creed, political ideology, gender, marital status, sexual orientation, age, or the presence, history or perception of having any sensory, mental or physical disability, genetic information, or protected veteran status.

In addition, we ensure compliance with federal, state and local laws governing nondiscrimination in employment.

This philosophy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Employing Individuals with Disabilities

HomeStreet embraces the American with Disabilities Act (ADA) and applicable state and local laws providing for nondiscrimination in employment against qualified individuals with disabilities.

If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the alternative email address below to contact us about your interest in employment with HomeStreet Bank:

Come Grow With Us

For more than 100 years, HomeStreet Bank has maintained a strong commitment to ethics, customer service and support of our communities.

Building trust with our customers and employees is at the core of everything we do, and we're looking for talented and motivated people to join us as we grow and evolve as a company.

We are an equal opportunity employer with a commitment to employee development.

We continually aim to build and maintain a successful team of talented people who feel challenged to do their best every day.

We hire for potential, support personal development, and whenever possible, promote from within.
We offer competitive salaries, benefits, and incentives with the opportunity to give back to the community.

Whether you're just beginning your career in financial services, or have years of experience, we have a wide range of job opportunities for you to consider.

#J-18808-Ljbffr