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    Senior Business Systems Analyst CRM - Santa Clara, United States - Shockwave Medical

    Shockwave Medical
    Shockwave Medical Santa Clara, United States

    1 week ago

    Default job background
    Description
    Shockwave Medical, Inc. is a pioneer in the development and commercialization of Intravascular Lithotripsy (IVL) to treat complex calcified cardiovascular disease.

    Shockwave Medical aims to establish a new standard of care for medical device treatment of atherosclerotic cardiovascular disease through its differentiated and proprietary local delivery of sonic pressure waves for the treatment of calcified plaque.

    Position Overview

    The Senior Business Analyst (CRM) role will work closely with the business users and stakeholders to gather and analyze data about existing processes and solutions.

    The role will work with the solutions team to develop and investigate potential solutions, including improvement to existing systems and processes.

    This position will own the documentation of functional requirements, business processes and analysis of data.

    The role will also participate in the design of the technical solution and act as the bridge between IT and business.

    Essential Job Functions
    Knowledge of Salesforce strongly desired
    Knowledge of Marketing Apps (Hubspot, Speakcore) nice to have
    Partner and consult with business and technology stakeholders to identify and define business requirements. Defines and writes functional requirements based on business needs.
    Collaborate with stakeholders and IT solutions team in the assessment/evaluation phases of third-party SaaS solutions, platforms and tools.

    Partner with the business and IT teams for implementation project efforts by capturing the problem definition, current state, desired future state definition, etc.

    Participate in ongoing reviews of business processes and developing optimization strategies.
    Develop and communicate training and documentation for end users and provide training as necessary.
    Troubleshoot and resolve issues identified by end users.
    Support documentation and maintenance of IT policies and procedures related to business applications.
    Requirements

    Bachelor's degree in Business Systems, Computer Science, Business Administration, or equivalent.
    5 -7 years of experience in business analysis or a related field.
    Attention to detail and superior analytical and problem-solving skills to research solutions to issues as they arise.
    Exposure to working with enterprise applications (CRM, BI, Collaboration) in a business analyst role.

    Excellent verbal and written communication skills; strong interpersonal skills, ability to communicate effectively with different levels within the organization as well as collaborate with cross-functional business partners and technical teams.

    Ability to gather and transfer requirements from collaborators into an action plan and deliver on that action plan leveraging internal systems as needed.

    Ability to provide documentation, guidance, and instruction to users.
    Ability to manage business partner expectations professionally.
    Ability to work independently, with general direction and guidance.

    Self-motivated, flexible, team player with multi-tasking, time management & organization expertise with the ability to manage multiple and often changing priorities.

    Proficient in Word, Excel, PowerPoint, and Visio.
    Previous experience working in a SCRUM or Agile environment desirable.
    Ability to work in a fast-paced environment while managing multiple priorities
    Experience working in FDA regulated environments is a plus

    Market Range:
    $92,000 - $134,000
    Exact compensation may vary based on skills, expertise, and location

    Benefits
    Shockwave Medical offers a competitive total compensation package as well as the following benefits and perks:

    Core Benefits :
    Medical, Dental, Vision, Pre-tax and Roth 401k options with a fully vested match, Short-Term and Long-Term Disability, and Life Insurance, Employer contribution toward Health Savings Account (HSA), Competitive PTO balance

    Perks :
    ESPP, Calm App, Pet Insurance, Student Loan Refinancing, Spot Bonus awards

    EEO Employer

    #J-18808-Ljbffr
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