Broker Experience Associate - Conshohocken, United States - Spring EQ LLC

Spring EQ LLC

Verified Company

Conshohocken, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Overview:
At Spring EQ, we;

Strive to make every customer interaction a great one
Recognize behind every loan is a person or family trusting us to handle a significant financial transaction
Work hard and have fun to get the job done
Recognize each team member's unique value
Encourage ways for our team members to learn, develop, diversify and grow with Spring EQ
Promote our team members so they can share their knowledge with others
Innovate, innovate, innovate
Create and embrace the latest technology
Simplify constantly, challenging every process we use to better accomplish our goals
Build upon a strong company culture and foster an environment of togetherness, support, and accountability

Responsibilities:

Handle phone calls as our broker partners call in for assistance with home equity loans
Assist broker partners to complete new registrations and confirm understanding on steps taken to complete the registration process
Assist with the Spring EQ broker portal administration such as creating new accounts, resetting passwords, etc
Field questions regarding the broker portal, loan status, and guidelines
Provide exceptional customer service on a high volume of broker phone calls and communications
Familiarize yourself with our products, policies and processes to provide the best service to our existing and prospective customers
Complete various administrative tasks in a timely manner to support our sales and operations teams

Qualifications:

Associates, Bachelor degree or equivalent experience preferred
2+ years of mortgage or home lending experience required
Excellent customer service skills
Strong technical skills
High degree of patience
Excellent communication, interpersonal and organizational skills.
Selfstarter mentality with the ability to solve open ended business challenges
Enthusiastically contribution to a culture of innovation and continuous improvement
We worked hard to stay updated with the industry technology, therefore we need our employees to be able to learn new computer systems quickly

Compensation