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Conshohocken

    Broker / Associate Broker - Conshohocken, PA, United States - Spring EQ LLC

    Spring EQ LLC
    Spring EQ LLC Conshohocken, PA, United States

    2 weeks ago

    Default job background
    Full time
    Description

    Overview:

    Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners.

    Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States.

    Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today.

    To learn more about Spring EQ, visit
    At Spring EQ, we;
    Strive to make every customer interaction a great one
    Recognize behind every loan is a person or family trusting us to handle a significant financial transaction
    Work hard and have fun to get the job done
    Recognize each team member's unique value
    Encourage ways for our team members to learn, develop, diversify and grow with Spring EQ
    Promote our team members so they can share their knowledge with others
    Innovate, innovate, innovate
    Create and embrace the latest technology
    Simplify constantly, challenging every process we use to better accomplish our goals
    Build upon a strong company culture and foster an environment of togetherness, support, and accountability

    The Broker Experience Associate will play a key role in supporting customers A strong candidate will have a proven track record of success in loan sales and thrive in a growing, fast-paced environment.

    They will be driven, passionate and flourish in a customer service role that is exciting and dynamic.


    Responsibilities:
    Handle phone calls as our broker partners call in for assistance with home equity loans
    Assist broker partners to complete new registrations and confirm understanding on steps taken to complete the registration process
    Assist with the Spring EQ broker portal administration such as creating new accounts, resetting passwords, etc
    Field questions regarding the broker portal, loan status, and guidelines
    Provide exceptional customer service on a high volume of broker phone calls and communications
    Familiarize yourself with our products, policies and processes to provide the best service to our existing and prospective customers
    Complete various administrative tasks in a timely manner to support our sales and operations teams


    Qualifications:
    Associates, Bachelor degree or equivalent experience preferred
    2+ years of mortgage or home lending experience required
    Excellent customer service skills
    Strong technical skills
    High degree of patience
    Excellent communication, interpersonal and organizational skills.
    Self-starter mentality with the ability to solve open ended business challenges
    Enthusiastically contribution to a culture of innovation and continuous improvement
    The ideal candidate will have a demonstrated track record of meeting/exceeding goals as an individual contributor
    We worked hard to stay updated with the industry technology, therefore we need our employees to be able to learn new computer systems quickly
    Time is money – At Spring EQ we recognize the importance of working with a sense of urgency. Ideal candidates will possess the ability to thrive in a fast-paced, team oriented environment
    Spring EQ values personal excellence, integrity and accountability – we need candidates who demonstrate these qualities in their everyday lives
    Compensation
    Base salary and commission
    Outstanding culture and working environment
    Excellent professional growth opportunity for deserving candidates
    Benefits
    401k Company Match
    Commuter Benefits
    Company Holidays
    Dental Insurance
    Dependent Care Plan
    Disability Insurance
    Employee Assistance Program
    Life Insurance
    Medical Insurance
    Paid Time Off Plan
    Vision Insurance
    Credit union membership
    Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.
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