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    Supply Chain Customer Experience Analyst - Scottsdale, United States - Semiconductor Components Industries, LLC

    Semiconductor Components Industries, LLC
    Semiconductor Components Industries, LLC Scottsdale, United States

    3 weeks ago

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    Description
    Supply Chain Customer Experience Analyst

    Scottsdale, AZ, United States
    Job Description

    We are seeking a highly motivated and experienced


    CX (Customer Experience) and Key Account Management Analyst to join our dynamic Supply Chain Management team in the semiconductor industry.

    You will play a crucial role in

    enhancing all customers' experiences as well as driving excellent supply chain service for onsemi's key accounts.
    Responsibilities


    Customer Experience Enhancement:
    Analyze customer journeys and identify opportunities to improve customer experience.
    Develop and implement initiatives to enhance customer satisfaction and loyalty.
    Collaborate with marketing, sales and customer support teams to address customer feedback and concerns.

    Evaluate "As Is" systems and processes, identify gaps hindering improved customer experience, design the "To Be" vision, and execute the vision.

    Achieve CX KPIs targets and report progress on a regular cadence
    Key Account Management
    Optimize the supply chain performance for onsemi's most strategic customers.
    Predict and mitigate delivery risks for strategic customers
    Participate in meetings with strategic customers to resolve escalations and mitigate risks.
    Develop KPIs and metrics and report progress on a regular cadence
    Qualifications

    7+ years of relevant experience.
    Strong communication skills with demonstrated ability to present to executives.
    An "ownership" mind set where you feel responsible for the overall quality of your analysis and the data used.
    Supply chain planning experience
    Strong project management skills with the ability to prioritize and meet deadlines.
    Experience working in the semiconductor industry and demonstrated familiarity with related trends and dynamics.
    Prior experience working on modern customer experience (CX) initiatives and familiarity with language and trends is highly preferred.
    Collaborative team player with the ability to work effectively across functions.
    Strategic thinker with analytical and problem-solving experience to assess analyze, troubleshoot, and resolve issues.
    Must have advanced MS Office skills.
    Bachelor's degree in supply chain, business, industrial engineering, or a related field with proven experience and expertise
    Must have authorization to work in the United States
    About Us

    onsemi

    (Nasdaq:
    ON) is driving disruptive innovations to help build a better future.

    With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure.

    With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world's most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

    More details about our company benefits can be found here:

    We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.

    onsemi is an Equal Opportunity and Affirmative Action employer.

    The Company maintains policies and practices that are designed to prevent discrimination or harassment against any qualified applicant or employee to the extent prohibited by federal, state and local laws and regulations.

    By way of example, discrimination on the basis of race (actual or perceived), ethnicity, color, religion, ancestry, national origin, citizenship, sex, age, marital status, sexual orientation, physical or mental disability, medical condition, genetic information, military or veteran status, gender identity, gender expression, or any other characteristic protected by applicable law is prohibited.

    If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact

    for assistance.
    Job Info

    Job Identification

    2501097
    Job Category

    Supply Chain
    Posting Date

    05/01/2024, 07:27 PM

    Degree Level

    Bachelors
    Job Schedule

    Full time
    Job Shift

    Day
    Locations

    5701 N Pima Road, Scottsdale, AZ, 85250, US
    5701 N Pima Road, Scottsdale, AZ, 85250, US

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