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Program Specialist - Doral, United States - Big Brothers Big Sisters Of Miami
Description
POSITION PURPOSE:
As a Program Specialist, you will play a crucial role in
executing our mission by facilitating mentoring relationships, managing volunteer recruitment, and training, and assessing and monitoring program effectiveness.
T he Program Specialist is responsible for providing high-level client service throughout the i mplementation of the volunteer, child enrollment, and match support process in accordance with the BBBS of Miami standards of excellence .
Upon hire, the Program Specialist will be assigned to one of BBBS of Miamis mentoring programs including:School Based Mentoring
School to Work Mentoring
Community Based Mentoring
College Readiness and High School Graduate Support
Throughout their tenure with BBBS of Miami, the Program Specialist will be
cross trained in additional mentoring programs (outside of the program to which they are initially assigned).
The Program Specialist is also expected to uphold the mission and values of BBBS of Miami, promoting a culture of inclusivity, collaboration, and respect.
Key Relationships:
The Program Specialist reports directly to the Director, Programs.
Core Responsibilities:
The Program Specialist will be responsible for but not limited to the following:
Program Management:
Coordinate with school and/or community partners to implement monitoring programs.
Manage the ongoing communication and relationship-building process with volunteers, children, and parents.
Facilitate match introductions and closings
Mentor Recruitment and Training:
Develop and implement strategies to recruit a diverse pool of volunteers.
Conduct information sessions and individual interviews with potential volunteers.
Provide training to volunteers about mentoring, child safety, and program guidelines
Assessment and Monitoring:
Conduct regular check-ins with volunteers, children, and parents to assess the mentoring relationships and identify any issues.
Evaluate program effectiveness using various tools and surveys.
Ensure child safety and program quality through proper documentation and adherence to BBBS Miami policies and procedures.
Personal Qualities and Key Credentials:
Bachelors degree in social work, psychology, education, or related field preferred but not required.
A minimum of 2 years of experience in case management, social services, education, or a related field.
Excellent interpersonal, communication, and problem-solving skills.
Ability to maintain confidentiality and manage sensitive information.
Familiarity with child safety protocols.
Bilingual in English and Spanish is a plus.
Exceptional organizational and time management abilities.
Strong attention to detail and accuracy.
Ability to multitask and prioritize effectively in a fast-paced environment.
Proficiency in office software tools, Microsoft Office Suite and other relevant applications.
Excellent problem-solving skills with the ability to navigate complex situations.
Proven ability to develop and maintain relationships with a wide array of people.
Understanding of the nonprofit sector and familiarity with the mission of BBBS, Miami is a plus.
Work Environment/Physical Requirements:
Location:
This position is based in Miami, Florida, at BBBS of Miamis headquarters at 550 NW 42nd Avenue Miami, FL 33126 with 45% of total work time traveling
Compensation:
The Program Specialist is a full-time non-exempt position. This position is supervised by the Director, Programs (Mentoring). The salary for this position is between $38,000 - $52,000 depending on experience. BBBS of Miami positions involve regular computer use plus some minimal lifting.
Equal Employment Opportunity:
BBBS of Miami is an equal opportunity employer and is committed to providing applicants and employees with a diverse, equitable and inclusive environment free of discrimination and harassment.
All employment decisions at BBBS of Miami are based on business needs, job requirements and individual qualifications, without regard to age, ancestry, color, disability (mental and physical), gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), sexual orientation, or any other status protected by the applicable law.
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