Program Integrity Specialist III - Doral, United States - Nanmckay

Description

POSITION:
Program Integrity Specialist


III

SUPERVISOR:
Team Supervisor


STATUS:
Non-Exempt

Summary

The position duties include a wide range of activities related to ensuring all cases and tasks are thoroughly resolved within specified time frames and making certain high levels of customer service are provided to all clients.

Supervision Received And Exercised

Operates under the direct general supervision of a Supervisor.

The HS
IIIexercises no direct supervision over other employees but may act on behalf of or in the absence of the team supervisor.

Essential Duties And Responsibilities

The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required. Other duties may be assigned.

Monitor CHA developed software tracking systems to ensure appropriate responses within required timeframes
Gather information to respond to Improving Properties Initiative (IPI) issues
Processes abatements as received on daily reports including placing, lifting and canceling
Issues ITTs and contract terminations related to HQS fails
Maintains 100% QC score for the HQS indicator
Maintain reporting mechanisms to oversee NMA responses to the IPI
Assist staff with responding to the IPI
Draft responses to issues
Provide excellent customer service to participants, landlords, co-workers, clients and vendors
Obtain certification in Housing Choice Voucher Specialist within 120 days of employment with a score greater than 84%
Ensure regular attendance and punctuality
Obtain Hearing Officer Training certification within 180 days of employment with a score greater than 84%
Perform other duties as assigned
Develop and maintain reporting
Conduct LMS trainings
Monitor mechanisms to oversee NMA responses to the ICPV Log
Gather information to respond to the Issues, Complaints, and Program Violations (ICPV) Log
Monitor and enforce participant compliance initiatives within the HCV/Section 8 Program
Draft responses and assist staff with responding to ICPV issues
Answer inquiries from the Office of General Counsel regarding both internal and outside litigation
Maintain ITT SharePoint log
Act as point of contact for CHA legal staff regarding escalated issues
Monitor administrative hearing decisions and track operational staff follow-up
Amend all escalated ITTs
Address and track FOIA and Subpoena requests
Attend meetings in the absence of the Supervisor as necessary
Address escalated issues at the first floor reception area
Complete special assignments as provided by supervisor, manager, or director

Desired Qualifications

Education equivalent to a four-year degree from a regionally accredited institution in Public Administration, Social Science or a closely related field; a minimum of two years of progressively responsible work experience for a public agency, or related work in the social service or community service field preferred.

Alternatively, a two-year degree with four years of experience will satisfy the qualifications.

Ability to apply regulations pertaining to the program. Must be able to communicate effectively both orally and in writing. Must have excellent interpersonal skills necessary for conducting HCVP Participant interviews.

Must possess strong computer and organizational skills required to prioritize tasks and demands and consistently deliver work product on time.

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