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    Manager, Conference Services - Webster, United States - Great Wolf Lodge

    Great Wolf Lodge
    Great Wolf Lodge Webster, United States

    4 weeks ago

    Great Wolf Lodge background
    Description

    Pay Range: $53,000 - $60,000 per year

    Are you ready to take on the role of Conference Services Manager at our Great Wolf location? As the Conference Services Manager, you will play a crucial role in ensuring the success of meetings, events, and programs. Your responsibilities will include managing groups, overseeing catering forecasts, creating banquet event orders, and maximizing revenue through upselling and on-site activities.

    Responsibilities:

    • Creating and managing groups in OPERA S&C system
    • Assisting with catering forecasts and completing Banquet Event Orders for clients
    • Conducting weekly BEO meetings to maximize budgets and operational execution
    • Serving as a liaison between the lodge and groups to fulfill specific needs
    • Attaining monthly revenue goals and meeting clients upon arrival
    • Handling last minute changes and resolving complaints from groups
    • Planning and conducting pre-convention meetings

    Qualifications & Skills:

    • Associates degree in hotel/hospitality or related field
    • Minimum 1 year of event/conference planning or related hospitality experience
    • Proficiency in Microsoft Office Suite, professional communication skills
    • Completion of background check and drug screen

    Desired Qualifications & Traits:

    • Significant customer service experience and strong problem-solving skills
    • Attention to detail, enthusiastic energy, and multi-tasking ability
    • Minimum 1 year of supervisory/leadership experience in the hospitality field

    Physical Requirements:

    • Able to lift up to 20lbs
    • Able to bend, stretch, and twist
    • Able to stand or sit for extended periods
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