Assistant Director of Conference Services - The Woodlands, United States - Woodlands Resort

Woodlands Resort

Verified Company

The Woodlands, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Overview:
To act as the liaison between the client and all concerned departments and to provide the

services and requirements necessary for a successful and failsafe conference at The Woodlands Resort.

Strategize for upsell revenue
Develop a line of communication with the client planner.
Interpret and satisfy customer's needs and requirements.
Maintain client time tables for scheduled events.
Develop future business through successful meetings.
Support management and coaching of existing conference services staff to ensure a high quality of service

Responsibilities:

Implements and maintains the policies and procedures for each area of Conference Services.
Coordinate certain key accounts assigned by Director of Catering and Conference Services
Develop comprehensive event plans, including catering arrangements, room setup, and special requests.
Communicate professionally with clients to understand their needs and ensure all requirements are met.
Negotiate client requests for services after contract has been signed, balancing profitability while maintaining the Resorts reputation and client relationship.
Conduct preplanning site visits
Plan strategy in upsell for those managers who need daily coaching.
Assist in daily revenue monitoring and monthly revenue forecasting
Continue self development through cross training, membership in professional organizations devoted to the industry
Assist the Director of Catering and Conference Services as needed.
Participate in Conference Service meetings or lead as needed, by the Director of Catering and Conference Services

CRITERIA FOR EVALUATION

Key result percentage of completion and quality
Financial performance to budget
Management supervisory skills
Personal development

Qualifications:

Professional appearance
Excellent communication skills
Excellent organizational skills
Excellent interpersonal skills
Excellent at professional internation with the entire conference services and sales team
Flexible to work varying schedules

EXPERIENCE REQUIRED

Must have experience dealing with meeting planner and guests, getting information from meeting contacts and distributing that information to respective departments, especially with large scale groups and at hotels with high volume group.

Elevated knowledge of audio visual, food and beverage and all other departments of the property, as well as successful upsell strategies that influence meeting banquet revenue goals, are required.

EDUCATION