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    Call Center Representative - Atlanta, United States - Artisprint

    Artisprint
    Artisprint Atlanta, United States

    3 weeks ago

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    Description

    Job Title:
    Call Center Representative

    Overview:

    We are seeking a motivated and customer-focused Call Center Representative to join our dynamic team.

    As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries promptly.

    You will handle a high volume of incoming calls and maintain accurate records of customer interactions.

    The ideal candidate will possess excellent communication skills, a positive attitude, and the ability to thrive in a fast-paced environment.


    Responsibilities


    • Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
    • Resolve customer complaints efficiently and escalate issues as needed to ensure resolution.
    • Use appropriate sales techniques to promote products or services to customers.
    • Document all customer interactions and transactions accurately in the system.
    • Meet or exceed individual and team performance goals, including call handling time and customer satisfaction metrics.
    • Stay updated on company products, services, and policies to provide accurate information to customers.
    • Collaborate with team members and other departments to improve overall customer experience.

    Qualifications


    • High school diploma or equivalent; college degree preferred.
    • Excellent verbal and written communication skills.
    • Strong problem-solving skills and ability to think quickly on your feet.
    • Proficiency in basic computer applications and data entry.
    • Ability to work flexible hours, including evenings, weekends, and holidays.
    • Strong attention to detail and organizational skills.
    • Ability to work well independently and as part of a team.
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