- Maintains data integrity in the pre-registration of patients, and verifying/updating demographics and insurance accurately and completely in order to drive a timely billing process.
- Provides estimate of patient liabilities to patients, physicians and insurance companies based on estimates provided, including but not limited to:
- Co-Payments
- Deductibles
- Co-Insurance
- Deposits
- Prior Account Balances
- Requests payment on identified pre-service liabilities
- Maintains high call center performance metrics including quality, adherence, and customer satisfaction
- Identifies, communicates, and collects on patients' outstanding balances and bad debt during pre-service financial discussions
- Identifies and appropriately refers uninsured and under-insured patients to Patient Financial Navigators for assessment and assistance
- Explains Advance Beneficy Notices (ABNs) to patients and reviews patient options and potential liabilities
- Works with Scheduling and patients to reschedule or cancel appointments when an authorization cannot be obtained prior to service
- Resolves inquiries received pertaining to patient accounts
- Interprets regulations and policies for patients and patient families consistent with the defined scope of work
- Serves as a resource for peers across throughout Patient Access
- Reviews assigned workqueues and reports to ensure goals and deadlines are met
- Contributes to the success of the organization by meeting organizational competency expectations, continuously learning, and by performing other duties as needed or assigned
- Demonstrates overall knowledge of revenue cycle processing, insurance payer and benefit types, and pre-registration and financial clearance functional requirements
- Provide feedback to management on issues that impede timeliness or quality of billing and work with management to resolve
- May assist in training new staff
- Adheres to MHS Attendance and Punctuality Policy and Procedure standards, and maintains reliable attendance
- Contributes to the success of the organization by meeting organizational competency expectations and core values (respect, integrity, stewardship, excellence, collaboration and kindness), continuously learning, and by performing other duties as needed or assigned
- One (1) year of post high school business or college course work preferred
- National Association of Healthcare Access Management Certification preferred
- Minimum one (1) year experience in dealing with the public in a customer service role preferred
- Medical Terminology proficiency by exam AND one of the following:
- One (1) year admitting, billing, or registration experience in a health care setting
- OR Graduate of a health vocational program such as Medical Assistance, Medical Billing & Insurance, or Medical General
- OR AA Degree and six months healthcare experience
- Belonging: We work to create a true sense of belonging for all our caregivers
- Mission-driven: We are dedicated to our mission of partnering for healing and a healthy future and the patients and communities we serve
- Market leadership: Washington state's largest community-based, locally governed health system
- Employee-centric: Named Forbes "America's Best Employers by State" in 2023
- Technology: "Most Wired" health care system 15 years in a row
- Leading research: MultiCare Institute for Research & Innovation, 40 years of ground-breaking, clinical and health services research in our communities
- Lifestyle: Live and work in the Pacific Northwest - offering breathtaking water, mountains and forest at every turn
-
Pre-Registration Specialist
3 days ago
MultiCare Health System Remote, United StatesYou Belong Here. · At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mis ...
-
Event Registration and Data Specialist
1 month ago
(ISC)2 REMOTE, United States Full timeOverview · Your Future. Secured. ISC2 is a force for good. As the world's leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of ...
-
Pre-Registration Specialist
2 weeks ago
MultiCare Health System, Inc. Myrtle Point, United StatesYou Belong Here. · At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mis ...
-
Product Manager, Salesforce Service
6 days ago
Covetrus Remote, United States Full timeCovetrus is dedicated to advancing the world of veterinary medicine and empowering veterinary healthcare teams across the companion, equine, and large-animal health markets. We provide a comprehensive suite of products, software, and services to help drive improved patient health ...
-
Clinical Informatics Specialist Sr
3 weeks ago
MultiCare Health System Remote, United StatesYou Belong Here. · At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mis ...
-
Insurance Verification Specialist
3 weeks ago
Evident ID Remote, United States Full timeThe world's largest organizations rely on Evident to help them protect their business and brand from third-party risk. Our game-changing technology - which enables the secure exchange of risk data like proof of insurance, identity, business registration, and other information - h ...
-
Allstate Insurance Company Remote, United StatesThe world isn't standing still, and neither is Allstate. We're moving quickly, looking across our businesses and brands and taking bold steps to better serve customers' evolving needs. That's why now is an exciting time to join our team. You'll have opportunities to take risks, c ...
-
RN - Clinical Documentation Specialist
2 weeks ago
SSM Health Remote, United States Full timeIt's more than a career, it's a calling · MO-REMOTEWorker Type: · RegularJob Highlights: · At SSM Health, we believe in providing our employees with a fulfilling career. We strive to create an environment where individuals can grow both personally and professionally. Our company ...
-
Cancer Registrar II
2 weeks ago
Baylor Scott & White Health Remote, United States Full timeJOB SUMMARY · The Cancer Registrar II is accountable for case-finding, and abstracting core data items that include pertinent information about the patient, the disease, and its management into an electronic system. Assists in training of registry personnel, adheres to the Americ ...
-
Senior Payroll Tax Specialist
3 weeks ago
Labcorp Remote, United States Full timeLabcorp has an incredible impact on millions of lives worldwide. Be a part of this life-saving work and help improve patients' lives while growing your career. · The Senior Payroll Tax Specialist oversees and manages balancing, registration, etc. for a number of FEIN, state, and ...
-
Customer Solutions Engineer
1 month ago
Cloudflare Remote, United States Full timeAbout Us · At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies ...
-
Clinical Dietitian
1 month ago
The Cigna Group Remote, United States OTHERThis is a full-time Telephonic Clinical Dietitian working remote from home. Employees must conduct business in a secure area in their home ensuring that discussions are confidential and cannot be overheard by others. · Position Scope: · Provides 1:1 telephonic nutrition-related ...
-
Sales Tax
1 month ago
Bookkeeper360 Remote, United States Full timeAbout Bookkeeper360: · Bookkeeper360 is a financial technology solution that helps businesses manage their finances. Our entirely US-based accounting team delivers a comprehensive suite of services, including full-service accounting, payroll, tax, and advisory, along with AI-driv ...
-
Clinical Dietitian
1 month ago
The Cigna Group Remote, United States OTHERThe job profile for this position is Case Management Lead Analyst, which is a Band 3 Senior Contributor Career Track Role.Excited to grow your career? · We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiti ...
-
Senior RFx Specialist
1 week ago
Cloudflare Remote, United States Full timeAbout Us · At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies ...
-
Director, Customer Success Engineering
1 week ago
Cloudflare Remote, United States Full timeAbout Us · At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies ...
-
Technical Architect
1 month ago
Cloudflare Remote, United States Full timeAbout Us · At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies ...
-
Onsite Program Specialist
3 days ago
State of Oregon Coos Bay, United StatesJob Description: · The Oregon Department of Environmental Quality strives to build and sustain an inclusive environment that embraces and values diversity. Employees at all levels of the agency work together to foster fairness, equity, inclusion, and belonging. We are an equal op ...
-
Qualified Mental Health Professional
6 days ago
Bay Area Hospital Coos Bay, United States Part timeJob Description: · Qualified Mental Health Professional · Assesses, plans, implements, and evaluates patient and family/caregiver needs with respect to patient's psychosocial health. Provides individual, family, and/or group therapy, creates and supervises an interdisciplinary r ...
-
Business Office Representative Clerk
1 week ago
SCA Health Myrtle Point, United StatesBusiness Office Representative Clerk - Rush Oak Brook Surgery Center JOB_DESCRIPTION.SHARE.HTML CAROUSEL_PARAGRAPH · JOB_DESCRIPTION.SHARE.HTML Oak Brook, Illinois · Rush Oak Brook Surgery Center · Business Ops · Regular · Full-time · 1 · USD $16.00/Hr. · USD $22.00/Hr. · 34645 · ...
Pre Registration Specialist - Remote, United States - MultiCare Health System
Description
You Belong Here.At MultiCare, we strive to offer a true sense of belonging for all our employees.
Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules.
We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.
PRINCIPAL ACCOUNTABILITIES
FTE:
1.0, Shift:
Day, Schedule: 8:30am-5:00pm
Position Summary
The Pre-Registration Specialist works with patients to confirm relevant information prior to service and discuss and collect on patient liabilities providing the best in class customer service to ensure a patient friendly experience.
The Specialist ensures accurate and complete registration data, demographic information, and insurance coverage is secured prior to services being rendered, and all patient liability estimates and expectations are communicated and collections attempted on the identified liabilty to meet daily productivity and quality standards.
Requirements
As a MultiCare employee, we'll rely on you to reflect our core values of Respect, Integrity, Stewardship, Excellence, Collaboration and Kindness.
Our values serve as our guiding principles and impact every aspect of our organization, including how we provide patient care and what we expect from each other.
Why MultiCare?We provide a comprehensive benefits package, including competitive salary, medical, dental and retirement benefits and paid time off.
As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position.
The pay scale is $ $28.58 USD.However, pay is influenced by factors specific to applicants, including but not limited to:
skill set, level of experience, and certification(s) and/or education.
If this position is associated with a union contract, pay will be reflective of the appropriate step on the pay scale to which the applicant's years of experience align.
Associated benefit information can be viewed here.
