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    training coordinator - Seattle, United States - Seattle Indian Health Board

    Seattle Indian Health Board
    Seattle Indian Health Board Seattle, United States

    3 weeks ago

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    Description
    Job Details

    Job Location
    International District - Seattle, WA

    Position Type
    Full-Time

    Salary Range
    $ $28.85 Hourly

    Job Shift
    Day

    Job Category
    Training

    Description

    SIHB Core Competencies

    Core Competencies are foundational commitments and skills that all SIHB staff are expected to develop. These competencies define common measures for performance that are applied to every role in the organization.
    Commitment to Indigenous and

    Organizational Values:
    Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.

    Accountability:
    All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and relatives.

    Collaboration:
    SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose.

    We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values, and Theory of Change.


    Communication:
    We practice effective and clear communication with staff, relatives, teams, and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making.

    Customer Service Orientation:
    All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best.


    Position Summary:


    The Training Coordinator develops, documents, maintains, and delivers training materials and methods to clinical and non-clinical staff on agency computer systems and workflows.

    Delivery of training materials occur through a variety of modalities including in person classroom, video, webinar, electronic documentation, etc.

    The Trainer Manager uses best practice Adult Learning principles to create, update, and replace existing training content into easy-to-understand learning objectives and activities for end users.

    Monthly review, coordination, communication, and documentation of application upgrades is included in this role. Excellent written and verbal communication skills and ability to balance competing priorities is required.


    Organizational Structure/Reporting Relationships:
    This position reports directly to the Director of Quality and is a member of the Operations Team.

    Organizational Responsibilities
    Hold Indigenous values and practices with respect and integrity.
    Hold yourself accountable to the highest standard by being resourceful, innovative, creative, and solutions oriented.
    Actively participate in organizational activities with the understanding that success is achieved through teamwork.

    Recognize that communication is central to the organizations success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others best intentions in mind.

    At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. Serve the needs of our Relatives first by delivering the highest quality, professional, responsive, and innovative care.

    Job Responsibilities

    Responsible for maintaining the systems training environments, training materials and methods for clinical and non-clinical end users in Epic and supported ancillary applications per direction of supervisor and leadership.

    Conducting orientation programs and arranges on-the-job training for new hires.
    Coordinating and providing direct end user training for Epic and ancillary applications

    Identifying and filling gaps in training content and materials that need updating to generate higher productivity and safety among staff.

    Participating in process improvement activities, as needed.
    Maintaining in-depth understanding of the organizational applications, system updates, SIHB policies and procedures, and established or new workflows.

    Facilitating release cycle updates in partnership with IT staff and EHR Support Analysts, ensuring all documentation and training materials are in sync with release improvements.

    Participating in project planning as appropriate.
    Collaborating with application vendors when needed.
    Complying with applicable federal, state, and local laws and regulations, and SIHB Health policies and procedures.

    Specific training management accountabilities include:
    Fostering communication and cooperation between all people involved in trainings
    Organizing meetings with management and/or assigned staff before preparing course materials to ensure a detailed understanding of training subjects and processes
    Delivering trainings on schedule
    Administering tests after the completion of training courses to determine the effectiveness of training strategies
    Presenting training status and results to department and division leaders
    Problem-solving for issues that may interfere with training objectives
    Researching methods and techniques in workplace training to remain up to date on developments within the industry
    Performing other duties, special projects, or work, as assigned

    Qualifications


    Required:
    Bachelors degree in education, human resources, healthcare, or related field
    3 years of experience directly related to organizational education
    1 year Health care experience, especially in Indigenous or underserved communities
    1 year Experience with Epic EHR
    Proficient using Microsoft Suite
    Working knowledge of best practices in Adult Learning principles
    Strong presentation and communication (verbal and written) skills
    Strong "people skills" with the ability to build rapport and demonstrated ability to work across organizations and multiple audiences
    Comfort with technology and ability to adapt to change


    Preferred:
    Learning Management System experience
    E-Learning course design experience


    Work Environment:
    Office hours are currently 4-10 work schedule worked between Monday-Friday. The position requires all work to be performed on-site.

    Not eligible for remote work.

    FOR INFORMATION ABOUT OUR BENEFITS PACKAGE,


    PLEASE VISIT OUR WEBSITE AT:
    #J-18808-Ljbffr
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