- Seattle, WAPosition TypeFull-TimeSalary Range$ $28.
training coordinator - Seattle, United States - Seattle Indian Health Board
Description
Job DetailsJob LocationInternational DistrictCommitment to Indigenous and Organizational Values:
Everything we do at SIHB is centered on Traditional Indian Medicine. It is our responsibility to maintain cultural integrity in all that we do.
Accountability:
All employees of SIHB effectively manage their own work and the work of their teams. We take ownership of our actions and decisions. We all strive to deliver the highest quality work and care, while respecting our teammates and relatives.
Collaboration:
SIHB is a team-oriented organization. As team members, we share the responsibility of working toward a common purpose.
We collaborate with our colleagues across the organization to deliver the highest quality of care and results in alignment with our mission, vision, values, and Theory of Change.
Communication:
We practice effective and clear communication with staff, relatives, teams, and community. We demonstrate empathy among each other and with those we serve, and transparency in our decision making.
Customer Service Orientation:
All employees of SIHB recognize the needs of the diverse community we serve. We put the needs of our relatives first by delivering the highest quality, professional, responsive, and innovative care. Our relatives come first and deserve the best.
Position Summary:
The Training Coordinator develops, documents, maintains, and delivers training materials and methods to clinical and non-clinical staff on agency computer systems and workflows.
Delivery of training materials occur through a variety of modalities including in person classroom, video, webinar, electronic documentation, etc.The Trainer Manager uses best practice Adult Learning principles to create, update, and replace existing training content into easy-to-understand learning objectives and activities for end users.
Monthly review, coordination, communication, and documentation of application upgrades is included in this role. Excellent written and verbal communication skills and ability to balance competing priorities is required.Organizational Structure/Reporting Relationships:
This position reports directly to the Director of Quality and is a member of the Operations Team.
Organizational ResponsibilitiesHold Indigenous values and practices with respect and integrity.
Hold yourself accountable to the highest standard by being resourceful, innovative, creative, and solutions oriented.
Actively participate in organizational activities with the understanding that success is achieved through teamwork.
Recognize that communication is central to the organizations success and actively champion your words and actions to maintain respect for others, encourage constructive feedback, be open to share laughter and acknowledge differences in skills and opinions, all while keeping others best intentions in mind.
At SIHB, we refer to our customers as Relatives. Our Relatives come first and deserve the best. Serve the needs of our Relatives first by delivering the highest quality, professional, responsive, and innovative care.Job ResponsibilitiesResponsible for maintaining the systems training environments, training materials and methods for clinical and non-clinical end users in Epic and supported ancillary applications per direction of supervisor and leadership.
Conducting orientation programs and arranges on-the-job training for new hires.Coordinating and providing direct end user training for Epic and ancillary applicationsIdentifying and filling gaps in training content and materials that need updating to generate higher productivity and safety among staff.
Participating in process improvement activities, as needed.Maintaining in-depth understanding of the organizational applications, system updates, SIHB policies and procedures, and established or new workflows.
Facilitating release cycle updates in partnership with IT staff and EHR Support Analysts, ensuring all documentation and training materials are in sync with release improvements.
Participating in project planning as appropriate.Collaborating with application vendors when needed.
Complying with applicable federal, state, and local laws and regulations, and SIHB Health policies and procedures.
Specific training management accountabilities include:
Fostering communication and cooperation between all people involved in trainingsOrganizing meetings with management and/or assigned staff before preparing course materials to ensure a detailed understanding of training subjects and processesDelivering trainings on scheduleAdministering tests after the completion of training courses to determine the effectiveness of training strategiesPresenting training status and results to department and division leadersProblem-solving for issues that may interfere with training objectivesResearching methods and techniques in workplace training to remain up to date on developments within the industryPerforming other duties, special projects, or work, as assignedQualificationsRequired:Bachelors degree in education, human resources, healthcare, or related field3 years of experience directly related to organizational education1 year Health care experience, especially in Indigenous or underserved communities1 year Experience with Epic EHRProficient using Microsoft SuiteWorking knowledge of best practices in Adult Learning principlesStrong presentation and communication (verbal and written) skillsStrong 'people skills' with the ability to build rapport and demonstrated ability to work across organizations and multiple audiencesComfort with technology and ability to adapt to changePreferred:Learning Management System experienceE-Learning course design experience
Work Environment:
Office hours are currently 4-10 work schedule worked between Monday-Friday. The position requires all work to be performed on-site. Not eligible for remote work.
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