- Complies with all Agency policies and procedures and follows contract specifications
- Establishes and maintains positive relationships with government facility staff
- Accepts service requests and with CA approval provides service based on agreement
- Oversees day to day operation of assigned contract
- Personally observes work performed during all shifts on a regular basis
- Meets with supervisory staff regularly to facilitate process improvement
- Establishes job task schedules per contract specifications
- Reviews and responds to inspection/deduction reports
- Assures a high level of quality in performance of all work
- Resolves quality issues through a quality control program and staff training
- Establishes inspection procedures and guidelines for supervisors
- Conducts safety training and implementing of safety procedures and policies
- Keeps SDS book current and chemical list updated
- Hires, evaluates, and supervises all staff members
- Trains supervisors to perform to contract specifications
- Establishes training through vendors
- Schedules general maintenance and floor care services
- Prepares schedules and maintains daily time records for staff
- Maintains payroll and supply costs within budget.
- Inventories and orders supplies and uniforms with approval of the CA
- Receives and acts on reports and requests from contracting office personnel
- Presents ideas and recommendations to Contracts Administrator based on contract needs
- Analyzes, reviews, and suggests solutions to operational challenges
- Available within one hour during normal working hours and within two hours after hours to respond to contracting officer
- Attends meetings with government, facility, and customer representatives
- Observes, manages, and provides feedback to all staff to ensure accurate job completion
- Ensures compliance with dress code and personal hygiene standards for self and staff
- Complies with and ensures staff compliance with all building and security requirements
- Acts as supervisor, if back-up system fails
- Works cooperatively with HR to sustain employment for individuals with disabilities
- Ensures timely, accurate completion of time studies (if applicable), evaluations, and employee communications
- Works with outside agency staff and job coaches to aid Chimes employees
- Passes and complies with CPR/First Aid training and OSHA training
- Serves as a liaison with community agencies and job coaches to aid Chimes employees
- Assists in the planning and implementation of staff development programs
- Assumes other duties, responsibilities, and special projects as needed
- Ability to stand or walk for long periods of time
- Ability to go up and down stairs
- Ability to reach above the head, bend, kneel, stoop, and crawl
- Ability to lift, carry, and push up to 50 lbs. as needed
- Ability to work in dusty spaces or adverse weather conditions
- Ability to see details on the floor, above the head, or on surfaces
- Ability to work independently and collaboratively with others
- Ability to maintain confidentiality
- Ability to work in a constant state of alertness and with safety always in mind
- Ability to communicate effectively with employees and government staff
- Ability to supervise and develop others
- Ability to make decisions and solve problems
- Ability to plan, implement, organize, and prioritize
- Ability to be flexible and dedicated to quality and customer service
- Ability to manage multiple tasks effectively
- Ability to react immediately to emergency situations
- Ability to analyze data and recommend corrective action
- Ability to read, write, and speak (communicate and relate information) English
- Ability to use technology for completion of specified job duties
- Ability to manipulate numbers
- Ability to maintain and submit reports, logs, and other paperwork in a timely manner
- Ability to understand and apply technical written material
- Ability to understand and comply with safety procedures and environmental requirements
- Ability to operate machinery without posing a safety hazard to self or others
- Ability to use and care for equipment and cleaning supplies properly
- Ability to complete tasks in a timely manner with numerous interruptions
- Ability to attend work regularly and remain on site for scheduled shift
- Ability to work a flexible schedule as required
- Ability to attend and participate in training and work related meetings
- Ability to demonstrate integrity and ethical standards in job performance
- Ability to deal with others in a positive, enthusiastic, respectful, and courteous manner
- Ability to provide guidance, direction, and technical support
- Ability to comply with all building, security, and company policies and procedures
- Valid driver's license from state of residence and ability to drive
- License must have been valid for at least 3 years
- If driving a 15 passenger van, must be at least 25 years old
- Acceptable driving record as determined by Agency's insurance carrier and by Chimes DC policies and procedures
- High School diploma or equivalent
- College degree preferred
- Valid CPR/FA certification preferred
- Knowledge of green cleaning principles and CIMS certification requirements
- Knowledge of electronic tracking systems such as MAXIMO, SAMS, TAMS, JAMS
- Knowledge of regulatory standards, hospital standards, and facility management
- Knowledge about regulations for SDS, Fire and Safety, Hazard Communications and Bloodborne Pathogens
- Bilingual in Spanish and English preferred
- Five (5) years' experience in managing a workforce providing services on a contract of similar scope and size
- Demonstrated ability and knowledge of building service management as well as relevant equipment and chemicals and their applications
- Competitive Pay
- Medical, Dental, and Vision Insurance
- Tuition Reimbursement options
- Flexible Spending Accounts (Health, Dependent, and Transportation)
- Life Insurance
- Disability Insurance
- Paid Time Off
- 403(b) with Employer Match
- Employee Recognition Programs
- Employee Referral Bonus opportunities
- Discounts through "Tickets at Work"
- Discounts on Verizon mobile service
- And More
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