- Demonstrates positive interpersonal relationships with patients, visitors, other hospital departments and unit staff.
- Role models the hospital's patient satisfaction efforts when interacting with patients, visitors and colleagues.
- Answers the telephone, provides courteous assistance, the correct persons are summoned, messages are recorded with the date, time, message and person calling.
- Answers patient call system promptly; designates level of care requested (licensed or non-licensed) on nurse call system; sends alert to respective care givers phone; and patient receives response to initial request within 5 minutes or is kept informed of progress toward delivery of requested service.
- Participates in the ADT process: makes sure room is ready for next patient; aware of 30 day readmissions; makes sure appropriate paperwork is ready for patient transfers; and discharges patients to the lobby.
- Coordinates with Care Management concerning admissions, transfers and discharges and notifies hospitalist if needed.
- Aware of planned state orders in Cerner.
- Works with Care Management to access records from other facilities and/or prior MLKCH hospitalizations.
- Greets patients and visitors upon arrival to the unit: escorts admits/transfers to room; orients patient to room, call light use, TV; and tells them the name of their registered nurse and PCT. Practices age and population specific awareness with patients and visitors.
- Assists with belongings inventory on admit and discharge; belongings disposition for those left behind; and belongings audits.
- Makes hospitality rounds every shift (HCAHPS survey).
- Makes unit rounds to: check for needed repairs; remove equipment left in room; and check computer function/ laminated teaching tools attached to WOWs.
- Stock isolation ante rooms.
- Maintain inventory of unit property.
- Nurses station, workroom, supply room, equipment storage and multipurpose rooms are kept tidy and free of clutter.
- Participates in unit-based initiatives that promote patient safety and support customer service goals.
- Aware of Watson Model of Care including key elements of Caring, Competence, Communication and Commitment.
- Participates in Quality and Performance Improvement data collection and unit metrics as requested. Performs IPOC audits.
- Upholds professional appearance and demonstrates such through adherence to dress code: wears ID badge and promotes the standard of proper identification for peers and staff.
- Any other duties as assigned by the Charge Nurse or Nurse Manager.
- High School Diploma or G.E.D. Equivalency
- Minimum of 1 year working as a Unit Secretary in an acute care hospital preferred.
- Strong office skills as well as interpersonal skills will be considered.
- Basic computer skills
- Current Basic Life Support (BLS)
- Experience with an Electronic Medical Record preferred
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Unit Secretary Labor Delivery Full - Los Angeles, United States - MLK Community Hospital
Description
Date Posted:
4/19/2024
Job Code:
UnitSecPD
Location:
MLK Community Hospital & Foundation
Address:
1680 E. 120th St.
City:
Los Angeles
State:
CA
Country:
United States of America
Category:
Nursing- Other
Pay Rate Type:
Hourly
Salary Range (Depending on Experience):
$ $29.75
If you are interested apply online and send your resume to
POSITION SUMMARY
The Unit Secretary performs a variety of general clerical and non-clinical patient duties, facilitates communication, expedites interdepartmental services and complies and keeps records required on the nursing unit.
ESSENTIAL DUTIES AND RESPONSIBILITIES
POSITION REQUIREMENTS
A. Education
MLKCH Video
