- Ensure that all phones are answered as per Hotel Hershey standards.
- Hire, train, and discipline all Dining Reservation Agents.
- Schedule all Dining Reservation agents.
- Be the point contact for all outside groups to correspond with them and return phone calls/ emails in a prompt manner.
- Ensure that all restaurant menus are updated quarterly or as the culinary team makes changes.
- Set up all special events in Open Table and ensure that team members know how to promote and sell all special events.
- Communicate on a daily basis with restaurant managers any special needs, requests, etc.
- Ensure that all limited menus are printed and ready for each meal period.
- Perform other duties as assigned.
- 18 years of age or older.
- Previous reservations experience preferred.
- Must have a valid Drivers' License
- Completion of high school or GED
- Skilled in the use of Microsoft Office applications, including Excel and Word.
- Must have excellent math skills in order to handle transactions accurately and efficiently.
- Professional representation of The Hotel Hershey
- Fully understand the mission of each restaurant.
- Finger Dexterity Frequent (34-66%)
- Sitting Frequent (34-66%)
- Standing Frequent (34-66%)
- Walking Constant (>67%)
- This job requires the visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
- This job regularly requires verbal communication of detailed information to others either by phone or in person.
- Must be able to speak and read the English language.
- Schedule will vary according to operating needs, but will include days, evenings, weekends, and holidays.
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Dining Reservations Agent - Hershey, United States - Hershey Entertainment & Resorts Company
Description
This position is responsible for coordinating dining reservations for all three restaurants and all special events. Further responsibilities include booking all groups that are not booked through conference services.The individual will also ensure that all menus are updated seasonally or when changes are made by the culinary team.
Join the team at The Hotel Hershey, an award-winning resort best known for its refined elegance, signature services, and abundant amenities.
The Hotel Hershey is situated high atop the town of Hershey and has 276 guest rooms, including 48 cottages, as well as 25,000 square feet of meeting and function space.
The 1930's hotel is a recipient of both the Forbes Four-Star Award and the AAA Four-Diamond Award.Job Duties (Duties marked with an asterisk are essential functions of this job):
Qualifications:
Knowledge, Skills, and Abilities:
Job Demands:
While performing the duties of this job, the employee is required to:
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
