Front Desk Agent - Harrisburg, United States - HOTEL INDIGO HARRISBURG- HERSHEY
HOTEL INDIGO HARRISBURG- HERSHEY
Harrisburg, United States
Verified Company
1 week ago
Description
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent.
As a Front Desk Agent, you will be the first point of contact for our guests and play a crucial role in providing exceptional hospitality services.
If you have a passion for the hotel industry and enjoy working in a fast-paced environment, we would love to hear from you.
Duties:
- Greet guests with a warm and friendly welcome upon arrival
- Checkin and checkout guests efficiently and accurately
- Provide information about hotel amenities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and ensure accurate booking information
- Maintain knowledge of room availability, rates, and promotions
- Operate phone systems, including answering calls and transferring them to the appropriate department or guest room
- Process payments and maintain accurate records of guest accounts
- Collaborate with housekeeping staff to ensure clean and wellmaintained guest rooms
- Assist with night audit duties as needed
Requirements:
- Previous experience in a hotel or hospitality setting is preferred
- Excellent customer service skills with the ability to handle difficult situations calmly and professionally
- Strong communication skills, both verbal and written
- Multilingual abilities are a plus
- Proficient in using computer systems for reservations, checkins, and other front desk operations
- Ability to work flexible hours, including evenings, weekends, and holidays
- Strong attention to detail and organizational skills
Job Types:
Full-time, Part-time
Pay:
$ $15.00 per hour
Expected hours: 20 per week
Schedule:
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Work setting:
- Inperson
Work Location:
In person