Front Desk Agent - Harrisburg, United States - Courtyard by Marriott Harrisburg/Hershey

Description

We are looking for someone to join our amazing team at this newly renovated hotel with Fosse experience that can work 3p-11pm (Thursday, Friday, Saturday).

Please make sure that your resume is up to date before submitting. Please make sure that the hotel(s) where you used Fosse are on your resume.

A Hotel Front Desk Agent serves as our guests' first point of contact and manages all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities.

If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.


Responsibilities

• Perform all checkin and checkout tasks
• Manage online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients' complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fullyfurnished to accommodate guests' needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Upsell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Skills

• Work experience as a Hotel Front Desk Agent required
• Experience with Marriott hotel reservations software
• Fosse required
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Customer service attitude
• Excellent communication and organizational skills

Job Type:
Part-time


Pay:
$ $16.00 per hour


Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Every weekend

Experience:

• Customer service: 1 year (preferred)
• Fosse: 1 year (preferred)
• Hotel: 1 year (preferred)

Work Location:
In person