Customer Relations Associate - Fort Wayne, United States - Franklin Electric

Franklin Electric Fort Wayne, United States

1 week ago

Full time

Description

Customer Relations Associate

Department: Customer Relations

Employment Type: Full Time

Location: US - Indiana - Fort Wayne

Reporting To: Erin Small

Description

Responsible for communicating pro-actively and on a regular basis to ensure the customers' needs are met as well as assisting customers in order management. Assist in other customer experience functions as needed to complete the full cycle of customer requirements.

Key Responsibilities

Effectively engage customers; attention to key business requirements and expectations.
Provide relevant and relational order information; new products, product accessories, slow moving products, and substitutions for revenue growth; product specifications, programs, training, and pricing and delivery information.
Contribute to pull-thru sales growth; focus on 'up' and 'cross' sale opportunities.
Using all applicable reporting and analytic tools, manage order requirements, working with peer support teams to ensure quality, timely shipments.
Organize workflow to meet customer timeframes
Keep records of customer interactions and transactions according to the Company's Retention Policy.
Communicate and coordinate efforts with internal departments as required to meet customer perceived expectations.
Utilize the Company's relationship management toolset to facilitate and support the customers' business requirements and their customer needs.
Process and reconcile customer accounting transactions.
Using all applicable platforms, manage customer activities, including systemic transaction processing, as required.
Perform other related duties as required or assigned.

Skills Knowledge and Expertise

Skills and Abilities

Effectively communicates information and responds to questions in person-to-person and small group situations with internal and external customers.
Speaks a foreign language (as needed).
Maintains confidentiality and uses discretion with business information.
Reads and understands documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals.
Writes routine reports and correspondence.
Utilizes common-sense understanding in order to carry out written, oral, or diagrammed instructions.
Deals with problems involving several known variables in situations of routine nature.
Plans the time, method, manner, and/or performance sequence of own work; may also occasionally assist in planning work assignments performed by others within a limited area of operation.
Frequently makes decisions of both minor and major importance, which may affect the work operations of other employees and/or clientele to a moderate degree.
Completes some moderately repetitive tasks.
High-level attention to detail, high level accuracy; reliable results
Effective Communication skills, written & verbal; internal & external
Ability to quickly adjust to continuous moving requirements; flexibility
Demonstrate ability to employ new ideas, concepts and methods
Team player, professional in all aspects
Uses noncomplex machines and equipment (adding machines, calculators, copy/fax machines, etc.).

Education and Experience

Equivalent of four years of high school (required).
Associates degree (preferred)
Three to five years of relevant experience or training in customer service or a related field (required).

Don't feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.

Why Work at Franklin Electric?

Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company. But more importantly, be satisfied in knowing you make a difference.

Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.

Customer Relations Associate

5 days ago

Franklin Electric Fort Wayne, United States

Job Description · Job DescriptionDescriptionResponsible for communicating pro-actively and on a regular basis to ensure the customers' needs are met as well as assisting customers in order management. Assist in other customer experience functions as needed to complete the full cy ...
Manager, Government Relations

1 week ago

SC Johnson Fort Washington, United States

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers - such as Raid, Glade, Ziploc and more, in virtually every country around the ...
Monitor Tech

6 hours ago

Lutheran Hospital of Indiana Fort Wayne, United States Part time

**JOB SUMMARY**: · Under the supervision of the Cardiac Monitoring Center Supervisor, the Monitor Tech is responsible for ongoing surveillance of patient cardiac monitors. Maintains patient specific cardiac telemetry records for monitored patients. Reports abnormalities, instabil ...
Customer Service Specialist

6 hours ago

Dekko Fort Wayne, United States

**Our Dekko Customer service team, is looking to add a teammate** · **To be successful in this role, you will need to demonstrate great communication skills and have a "Can-do" attitude. Previous Manufacturing experience preferred.** · **This position will be located at Corporate ...
Warehouse Supervisor

3 days ago

FXI Inc Fort Wayne, United States

Overview: · **Responsibilities**: · - Ensure shipments arrives on time within budget · - Monitor and oversee outgoing and incoming shipments verifying items are correct and in good condition. · - Responsible for inspecting every aspect of the loading/unloading operation meeting s ...
Accountant

3 days ago

CAMCO Management Company Fort Washington, United States

Perform functions to prepare accurate and timely monthly financial statements for assigned properties and associations, guided by precedent and working within the limits of established policies. · **ESSENTIAL DUTIES and RESPONSIBILITIES** · - Prepare and deliver Financial Stateme ...
HR Business Partner

4 days ago

Faurecia Fort Wayne, United States

The role of the Human Resources Business Partner is to Provide support in all areas of Human Resources, i.e. recruitment and employment, record maintenance, employee relations, job evaluation, compensation management, training, database administration, special projects, and speci ...
Rme Planner

1 week ago

C&W Services Fort Wayne, United States

**Job Title** · RME Planner · **Job Description Summary** · C&W Services, a division of Cushman & Wakefield, is the industry leader in Integrated Maintenance Solutions. · We are looking for an experienced CMMS Administrator to oversee asset management, work planning, and spare pa ...
Quality Assurance Coordinator

3 days ago

ResCare Community Living Fort Wayne, United States

Our Company: · ResCare Community Living · Overview: · **Responsibilities**: · - Conduct case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met · - Submit weekly Qual ...
Assistant Store Manager Trainee

3 days ago

Giant Food Fort Washington, United States

**Address**:USA-MD-Ft Washington-9580 Livingston Road · **Store Code**:GF - Store Admin · **Who Is Giant?** · With over 2 million weekly customers and annual sales topping $5 billion, Giant is the #1 grocer in the Baltimore-Washington area. What began as one store on Georgia Ave ...
Ltl Transportation Specialist

1 week ago

Do it Best Corp. Fort Wayne, United States

**LTL Transportation Specialist** · **Level**:Pay Class 4 · **Division**:Logistics · **Reports to**:Inbound Operations Manager · **Travel**:Minimal, at the needs of the business · **Responsibilities**: · - Administers all changes required by the National Motor Freight Class (NMFC ...
Security Associate

3 days ago

Walmart Fort Wayne, United States

**Position Summary...** · **What you'll do...** · The Walmart Dairy Plant in Fort Wayne, IN is one of the largest Milk Processing Plants in the United States. We provide our customers with the freshest, high quality milk at everyday low prices for families. · Walmart is a workpla ...
Security Associate

3 days ago

Walmart Fort Wayne, United States

**Position Summary...** · **What you'll do...** · The Walmart Dairy Plant in Fort Wayne, IN is one of the largest Milk Processing Plants in the United States. We provide our customers with the freshest, high quality milk at everyday low prices for families. · Walmart is a workpla ...
Maintenance I

6 hours ago

Nishikawa Cooper LLC Fort Wayne, United States

** AND RESPONSIBILITIES**: · - Listen for unusual sounds from machines or equipment to detect malfunction and discuss machine operation variations with supervisors or other maintenance workers to diagnose problem or repair machine. · - Clean and lubricate shafts, bearings, gears, ...
Public Safety Officer

1 day ago

Parkview Health Fort Wayne, United States

Must be a high school graduate or hold a GED. Associates Degree in a related field is preferred. Must have and maintain a valid drivers license at time of hire Current CPR Certification within 90 days of hire a Nonviolent Crisis Intervention program within six (6) months of hire. ...
Associate Merchandise Manager

3 days ago

Do it Best Corp. Fort Wayne, United States

**Associate Merchandise Manager** · Location: Fort Wayne, IN · of Openings: 1 · Level: Entry/Mid-level Position · Division: Merchandising · Reporting to position: Merchandise Manager · Travel: 10% Travel · **About the Role**: · The Associate Merchandise Manager will work directly ...
Case Manager

15 hours ago

St. Mary Rehabilitation Hospital Fort Washington, United States Full time

Description · A career at St. Mary Rehabilitation Hospital, a 50-bed state-of-the-art inpatient acute rehabilitation hospital operated jointly with Lifepoint Health and Trinity Health Mid-Atlantic, is more than a job. It's a chance to be a vital member of an interdisciplinary tea ...
Bookkeeper

1 week ago

Preferred Financial Group, Inc. Fort Wayne, United States

We are Preferred Financial Group, Inc., a Tax Preparation, Bookkeeping, Payroll and Financial Services firm looking for an accountant to come and grow with our company. We are looking for individuals who want to provide excellent customer service and are willing to go the extra m ...
Associate Business Analyst

3 days ago

FORT WAYNE METALS RESEARCH PRODUCTS, LLC Fort Wayne, United States

We're glad you're exploring our Associate Business Analyst position and want to share some of the details. · First, we would be looking for you to have a bachelor's degree in Business, Information Systems, Computer Science or related field or equivalent demonstrated skills and ab ...
Mental Health Educator Every Other Weekend

2 days ago

Brooke Glen Behavioral Hospital Fort Washington, United States

**Responsibilities**: · **_**This role is every other weekend**_**: · - Brooke Glen Behavioral Hospital has been providing psychiatric services to the Philadelphia area for more than 40 years. Located in Fort Washington, PA, our 146-bed facility provides a peaceful setting for th ...