Quality Assurance Coordinator - Fort Wayne, United States - ResCare Community Living

ResCare Community Living
ResCare Community Living
Verified Company
Fort Wayne, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Our Company:
ResCare Community Living


Overview:

Responsibilities:


  • Conduct case file and record reviews for compliance and identifies opportunities for improvement or corrective actions and to ensure contractual performance expectations are met
  • Submit weekly Quality Assurance reports in a timely manner to Project Director
  • Present consistent feedback to management regarding areas that need improvement
  • Ensure 100% of clients participate in the client satisfaction survey
  • Ensure all clients receive a return call within 24 hours of calling and leaving a message
  • Review quality assurance standards, study existing policies and procedures and interviews personnel and patients to evaluate effectiveness of quality assurance programs
  • Creates, implements and monitors standard operating procedures
  • Other duties as assigned

Qualifications:

  • Associates degree in Human Services, education, psychology, sociology or related field required, Bachelors degree preferred
  • Minimum two plus years related experience
  • Demonstrate knowledge of quality assurance procedures and federal, state and local coalition laws and mandates
  • Demonstrate knowledge of computers and knowledge of data management processes
  • Demonstrate knowledge of eligibility determination processes and filing procedures
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