- Conduct research to determine if wages were properly made.
- Evaluate and summarize findings.
- Examine, review, and audit wage records.
- Review and research wage claim issues as needed.
- Use personal computer to data enter decisions, record decisions, and document case information to the Payday System.
- Respond to oral and written inquiries from claimants, employers, and agency staff to provide customer support in a busy work environment.
- Review investigative techniques and recommends improvements as appropriate.
- Work quickly, performs multiple tasks, pays attention to detail, and adheres to work schedules and strict deadlines.
- Work in a highly stressful environment.
- Perform heavy telephone contact with public utilizing strong interviewing and communication skills.
- Treat customers with courtesy and respect as well as handles hostile customers in a professional manner.
- May participate in projects.
- Perform other duties as assigned.
- Graduation from an accredited four year college or university with major course work in human resources, organizational development, education, or a related field.
- Two years of full time experience in the gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise; in unemployment insurance work; or in workforce development issues and programs.
- Fifteen semester hours of accredited college work may be substituted for each six months of experience.
- Six months of full time in service experience classified as a Customer Service Representative II with regular status will satisfy the minimum qualifications.
- One year of full time in service experience classified as a Customer Service Representative I with regular status will satisfy the minimum qualifications.
- Recent Wage and Hour experience and knowledge of wage regulations
- Examiner experience
- Ability to gather data/information
- Bilingual; Spanish/English
- A Family Friendly Certified Workplace.
- Competitive salary: $3,070.33/month
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
- Additional benefits for active employees can be found at
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Wage and Hour Claims Examiner - Austin, United States - Texas Workforce Commission
Description
WHO WE ARE:
Texas Workforce Commission connects people with careers across the state.
While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide and many of our positions are suitable for teleworking.
We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits.
This is a hybrid position with a 3 day a week in-office requirement, with the ability to work from home the other two days.
You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.
WHO YOU ARE:
A Wage and Hour Claims Examiner I is someone who gathers and verifies information and evidence through interviews, reviewing, and analyzing records and logs.
Uses proper methods to search for, collect, and maintain various types of data to support and generate conclusions.WHAT YOU WILL DO:
The Wage and Hour Claims Examiner I performs routine (journey-level) wage and hour claims work. Work involves reviewing wage and hour claims for accuracy and completeness, determining claimant eligibility, and determining unemployment liability. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment.
YOU WILL BE TRUSTED TO:
YOU QUALIFY WITH:
YOU ARE A GREAT FIT WITH:
YOU GAIN:
VETERANS:
Use your military skills to qualify for this position or other jobs Go to to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets.
Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser:HOW TO APPLY:
To be considered, please complete a State of Texas Application for Employment and apply online at or in Taleo.
TWC is not considering applications from persons who require sponsorship for an employment visa.
A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section
