- Respond to external and internal communications via telephone, letter or e mail and provide thorough, timely information.
- Review the TWC Unemployment Benefits automated system to relay to parties how overpayments were established, encourage payment, and to provide payment options.
- Provide claimants with information on collection actions taken on their benefit overpayments and the consequences of that action.
- Keep reports and other production documentation up to date, based on time frames indicated by supervisor or other management.
- Perform other duties as assigned.
- UI Claims Examiner I: Graduation from an accredited fouryear college or university with major course work in human resources, organizational development, education, or a related field. Two years of fulltime experience in the gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise; in unemployment insurance work; or in workforce development issues and programs.
- UI Claims Examiner II: Graduation from an accredited fouryear college or university with major course work in human resources, organizational
- UI Claims Examiner
- All Levels: One year of fulltime qualifying experience may be substituted for each year (30 semester hours) of education.
- Basic collections experience
- Basic experience with use of MS Excel, Word, Outlook, and SharePoint
- Experience in taking calls from a shared phone queue line
- Good conversational/listening skills and/or verbal "de escalation" skills
- Familiarity with the TWC Unemployment Benefits system
- A Family Friendly Certified Workplace.
- Competitive starting salary: $2,566.
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Paid time off, including time for vacation, sick and family care leave
- Additional benefits for active employees can be found at
- To be considered, please complete a State of Texas Application for Employment and apply online at or on Taleo.
- Applicants must be legally authorized to work for ANY employer in the United States.
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
- A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section
-
Claims Examiner or Associate Claims Examiner
3 weeks ago
USLI Austin, United States Full timeThe ideal claims team member will be an analytical and creative problem solver with the ability to hone in on key issues for coverage, liability and damage evaluation. Our claim examiners are assertive decision makers with a strong desire to persuade through negotiation and confl ...
-
Wage and Hour Claims Examiner
1 week ago
State of Texas Austin, United StatesWHO WE ARE: · Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide and many of our positions are suitable for teleworking. We're a Family Friendly Certified W ...
-
UI Claims Examiner Bankruptcy
3 weeks ago
Texas Workforce Commission Austin, United StatesWHO WE ARE: · Texas Workforce Commission connects people with careers across the state. We are based in downtown Austin, next to the Texas State Capitol. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for t ...
-
STATE OFFICE OF RISK MANAGEMENT Austin, United StatesSORM | Claims Adjuster-Senior Claims Adjuster | Organization · :STATE OFFICE OF RISK MANAGEMENT Primary Location · :Texas-Austin Work Locations · :Office of Risk Management300 W. 15Th St6Th FloorAustin78701 Job · :Business and Financial Operations Employee Status · ...
-
DPS - FIN - Payroll Specialist - 1291
3 weeks ago
State of Texas Austin, United StatesGENERAL DESCRIPTION: · Performs routine (journey-level) payroll processing work. Work involves processing payrolls and preparing and maintaining payroll records and reports; involves tracking Human Resources status changes and creating necessary salary adjustments; calculating, ...
-
Contract Specialist III
1 week ago
Texas Department of Aging & Disability Services Austin, United StatesJob Description: · The Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) department seeks a highly qualified candidate to fill the position of Contract Specialist III. MCS is driven by its mission to deliver quality, cost-effective services to Texans. ...
-
Tax Manager, National Office
5 days ago
Armanino Austin, United States Full timeAt Armanino, you determine your career path. This means it's possible to pursue challenges you are passionate about, in industries you care about. · Armanino is proud to be Among the top 20 Largest Firms in the Nation and one of the Best Places to Work. We have a community of r ...
-
TEXAS DEPARTMENT OF PUBLIC SAFETY Austin, United StatesGENERAL DESCRIPTION · : Perform complex (journey-level) administrative Human Resources (HR) ADA Compliance work. Assist in administering the Americans with Disabilities Act (ADA) and Return to Work Programs within DPS. Ensure compliance with federal and state laws, including thos ...
-
TEXAS DEPARTMENT OF PUBLIC SAFETY Austin, United StatesGENERAL DESCRIPTION · : Perform highly advanced (senior level) fiscal and administrative work serving as an executive member of the Finance division with responsibilities to assist with financial affairs for all financial programs, agency payroll, accounts payable and travel paya ...
-
State Office of Risk Management Austin, United StatesPlease paste the following URL into a browser to view the entire job posting in the CAPPS Career Section: You may apply to the job directly through the CAPPS Career Section. It is not necessary to apply both through Work In Texas and CAPPS Career Section · GENERALDESCRIPTION Th ...
-
Hippo Insurance Austin, United StatesRole: Compliance and Customer Resolution Specialist · Location: Austin, TX / Dallas, TX / Bedminster, NJ (Hybrid) · Reports to: Director, Insurance Operations · About Hippo: · Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of tech ...
-
Compliance and Customer Resolution Specialist
3 weeks ago
Hippo Insurance Austin, United StatesRole: Compliance and Customer Resolution Specialist · Location: Austin, TX / Dallas, TX / Bedminster, NJ (Hybrid) · Reports to: Director, Insurance Operations · About Hippo: · Our mission is to deliver intuitive and proactive protection for homeowners, combining the power of ...
-
Contract Specialist III
2 days ago
HEALTH AND HUMAN SERVICES COMMISSION Austin, United StatesJob/Position DescriptionThe Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) department seeks a highly qualified candidate to fill the position of Contract Specialist III. MCS is driven by its mission to deliver quality, cost-effective services to Te ...
-
Veterans Affairs, Veterans Health Administration Austin, United StatesSummary The Central Texas VA Health Care System is seeking a full-time Radiologist (Breast Mamogrammy) to perform a wide variety of diagnostic imaging examinations, ultrasound of breasts and biopsies, MRI's and responsible for monitoring the quality of diagnostic interpretations. ...
-
Pediatrician (Part-Time, Saturdays)
3 weeks ago
People's Community Clinic Austin, United States Part timeProvides medical care and support to patients in a manner consistent with clinic values and standards. · This is a part-time position working Saturdays only. Schedule may include clinics per month/ hours per month. · Provide direct medical care for patients according to establish ...
-
Accountant
1 week ago
Deputy Assistant Secretary for Finance Austin, United StatesSummary The position is in the Operational Accounting Service (OAS) at the Financial Service Center (FSC) located in Austin, Texas. OAS is responsible for station-level accounting functions for 25 or more stations with multiple organizations. The purpose of this position is to pe ...
-
Department of Veterans Affairs Austin, United StatesSummary · The Central Texas VA Health Care System is seeking a full-time Radiologist (Breast Mamogrammy) to perform a wide variety of diagnostic imaging examinations, ultrasound of breasts and biopsies, MRI's and responsible for monitoring the quality of diagnostic interpretation ...
-
Revenue Cycle Trainer
4 days ago
Aspire Allergy & Sinus Austin, United StatesJob Description · Job DescriptionDescriptionThe Revenue Cycle Trainer is responsible for the development, implementation and oversight of training and support for employees and end users involved in revenue cycle activities. This position will identify training needs and map out ...
-
Licensed Behavioral Health Counselor
3 weeks ago
Ascension Health Austin, United States**Details** · + **Department:** Behavioral Health · + **Schedule:** PT - 10 Hours · + **Hospital:** Dell Children's Medical Center · + **Location:** Austin, TX · **Benefits** · Paid time off (PTO) · Various health insurance options & wellness plans · Retirement benefits including ...
-
Licensed Behavioral Health Counselor
3 weeks ago
Ascension Health Austin, United StatesDetails · * Department: Behavioral Health · * Schedule: PT - 10 Hours · * Hospital: Dell Children's Medical Center · * Location: Austin, TX · Benefits · Paid time off (PTO) · Various health insurance options & wellness plans · Retirement benefits including employer match plans · ...
UI Overpayments Claims Examiner - Austin, United States - Texas Workforce Commission
Description
WHO WE ARE:
Texas Workforce Commission connects people with careers across the state.
While we are based in downtown Austin, on the north lawn of the Texas State Capitol, we have offices statewide and many of our positions are suitable for teleworking.
We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits.
This position is based in our main office in downtown Austin. There may be availability for occasional telework once training is successfully completed and based on the workload at hand.
You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.
WHO YOU ARE:
Someone who is eager to assist people with questions about their unemployment benefit debts. A person with an eye for details, who is able to calmly explain facts and laws to customers.
You are a problem solver and good listener, who communicates effectively and who understands the need to empathize with people who may be in difficult situations.
WHAT YOU WILL DO:
The Unemployment Insurance (UI) Overpayments Claims Examiner I - III performs routine to advanced (senior level) unemployment insurance overpayment collection work.
Work involves reviewing unemployment insurance benefit overpayments for accuracy and completeness, verifying balance due and getting claimants to agree to a payment plan, or explaining collection action affecting their claim.
Works under moderate to limited supervision, with limited to considerable latitude for the use of initiative and independent judgment.YOU WILL BE TRUSTED TO:
YOU QUALIFY WITH:
Three years of full-time experience in the gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise; in unemployment insurance work; or in workforce development issues and programs.
III:
Graduation from an accredited four-year college or university with major course work in human resources, organizational development, education, or a related field.
Four years of full-time experience in the gathering of information, interviewing, counseling, or in the instruction, demonstration, and interpretation of policies in a public or private enterprise; in unemployment insurance work; or in workforce development issues or programs.
YOU ARE A GREAT FIT WITH:
YOU GAIN:
VETERANS:
Use your military skills to qualify for this position or other jobs Go to to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets.
Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser:HOW TO APPLY:
