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    Business Relationship Manager Law Firm IT Management Consultant - Boston, United States - Penn Mutual Life Insurance

    Penn Mutual Life Insurance
    Penn Mutual Life Insurance Boston, United States

    1 week ago

    Default job background
    Description


    Our associates own the relationship with our valued customers and have the rewarding responsibility of shaping the image of Penn Mutual.

    Individuals with a passion for service will handle a variety of in-bound calls from our clients via an 800 line and process transactions and documents.

    This position works under immediate supervision.

    We've embraced a flexible, hybrid approach to work. Based on your role and personal preference, we empower you to choose where you work best. This model allows you to balance your life and bring your whole self to work.

    Responsibilities

    Learn all facets of Annuities and the products sold

    Handle simple to more complex in-bound calls from our clients and answer questions regarding life or annuity product and/or servicing needs

    Investigate and follow up on basic or routine questions/issues to resolve concerns in an accurate and timely manner

    Accept ownership of the interaction and provide a high caliber of service and follow-through

    Interpret each request and navigate multiple administration systems as well as our workflow and imaging tools to gain and document needed information

    Process routine financial and non-financial transactions and document records with consistent quality, attention to detail, and according to department policies and procedures

    Recommend and facilitate process changes to continuously improve the customer experience

    Adhere to Service Level of Agreements (SLAs) and individual/team metrics

    Escalate more complex issues as appropriate

    Remain current in profession and industry trends

    Comply with all company and site policies and procedures

    Responsible for adherence to the company's framework of internal controls

    Work collaboratively and may participate on project teams

    Identify, recommend and implement ongoing process improvements

    Perform various other related duties, assignments and special projects as assigned

    Ability to work between the hours of 8:30 am to 6:00 pm

    Complies with all company and site policies and procedures

    Remains current in profession and industry trends

    Successfully completes regulatory and job training requirements

    Performs other duties as assigned

    Required Skills

    A customer service attitude that translates professionalism, confidence as well as a friendly approach over the phone

    Ability to comprehend and articulate information

    Execute with urgency and professionalism

    Ability to navigate multiple systems and resources

    Excellent analytical and organizational skills with attention to detail

    Excellent communication skills, both verbal and written, required

    Willingness and proven ability to work on multiple tasks and adapt to a changing work environment

    Excellent problem-solving skills – the ability to see beyond the obvious into what may be intended

    Willingness and ability to work under pressure and meet deadlines

    Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process/procedure improvement

    Ability to work with others in a collaborative team environment

    Required Experience

    H.S. Diploma or Equivalent Required

    Bachelor's Degree Preferred

    Experience

    Minimum of 1-3 years customer service experience Required

    Experience with annuity products Preferred

    Penn Mutual helps people become stronger. Our expertly crafted life insurance is vital to long-term financial health and strengthens people's ability to enjoy every day.

    Working with our trusted network of financial professionals, we take the long view, building customized solutions for individuals, their families, and their businesses.

    We support our financial professionals with retirement and investment services through our wholly owned subsidiary, Hornor, Townsend & Kent, LLC, member FINRA/SIPC.


    Base Salary Range:
    $48,000 - $61,500


    Qualifications:
    A customer service attitude that translates professionalism, confidence as well as a friendly approach over the phone

    Ability to comprehend and articulate information

    Execute with urgency and professionalism

    Ability to navigate multiple systems and resources

    Excellent analytical and organizational skills with attention to detail

    Excellent communication skills, both verbal and written, required

    Willingness and proven ability to work on multiple tasks and adapt to a changing work environment

    Excellent problem-solving skills – the ability to see beyond the obvious into what may be intended

    Willingness and ability to work under pressure and meet deadlines

    Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process/procedure improvement

    Ability to work with others in a collaborative team environment


    • A customer service attitude that translates professionalism, confidence as well as a friendly approach over the phone
    • Ability to comprehend and articulate information
    • Execute with urgency and professionalism
    • Ability to navigate multiple systems and resources
    • Excellent analytical and organizational skills with attention to detail
    • Excellent communication skills, both verbal and written, required
    • Willingness and proven ability to work on multiple tasks and adapt to a changing work environment
    • Excellent problem-solving skills – the ability to see beyond the obvious into what may be intended
    • Willingness and ability to work under pressure and meet deadlines
    • Ability to make a positive contribution as demonstrated by learning new skills and making suggestions for process/procedure improvement
    • Ability to work with others in a collaborative team environment
    #J-18808-Ljbffr
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