- Ensure all Client Relations Admins have the knowledge, skills and materials to answer customers' inquiries, request of orders, and/or resolve problems quickly and effectively
- Implement, review and improve all call center policies, procedures and service standards.
- Ensure proper staffing levels are met and maintained within the department (scheduling)
- Handle escalated customer complaints or issues
- Collaborate with other departments concerning product or service issues
- Ensure all customer are being serviced correctly and given high priority
- Maintain up to date knowledge of POS
- Partner with the HR Department to continuously monitor department KPIs, centered around the Client Relations Quality Assurance programming
- Provide coaching and feedback, including formal corrective action to team members
- Conducts annual performance reviews
- 3+ years of leadership experience preferred
- Guest service mentality; is sociable and friendly and has a genuine desire to serve the customer.
- Influencing, leading and delegating abilities
- Critical thinking, decision making and problem solving skills
- Excellent verbal communication and listening skills
- Self-starter who is energetic and flexible
- Detail oriented with strong organizational skills
- Maintains a calm, tactful demeanor when dealing with difficult situations.
- Prioritizes responsibilities to achieve results
- Identifies additional tasks to be completed and willingly assists others.
- Excellent computer skills including MS Word and Excel
- An eye for creativity and design
-
Public Relations Manager
3 weeks ago
Baker Botts Dallas, United States Full timeBaker Botts, a full-service, leading international law firm recognized for our understanding of the industries that we serve, is seeking a Public Relations Manager to join our Client Development team. Reporting to the Director of Communications & Media, the Public Relations Manag ...
-
Client Relations Manager
3 weeks ago
Olympus Executives Dallas, United StatesJob Description · Job DescriptionHere at Olympus Executives, we are a passionate and driven team committed to making a meaningful impact on our community. We are seeking a Client Relations Manager to support our nonprofit clients, both new and existing, in their mission to expand ...
-
Employee Relations Manager
1 week ago
Grant Thornton Dallas, United StatesICS - Employee Relations Manager · Grant Thornton is seeking an Employee Relations Manager to join our team. Approved office locations can be found below. · The Employee Relations Manager serves as primary manager and partners with the broader ER/People Experience team, Risk, Reg ...
-
Client Relations Manager
3 weeks ago
Career Group Companies Dallas, United StatesAs Client Relations Manager, you will be responsible for overseeing and nurturing relationships with our clients, ensuring their satisfaction and loyalty. You will be dedicated to understanding client needs, resolving issues, and fostering positive interactions. This is an exciti ...
-
Public Relations Manager
3 days ago
Alphabe Insight Dallas, United StatesJob Description · Job Description Company Description · About Us: · Alphabe Insight is a dynamic and rapidly growing PR firm based in Dallas, Texas. We specialize in crafting compelling narratives, building strong media relations, and executing strategic communication campaign ...
-
Public Relations Manager
1 week ago
Alphabe Insight Dallas, United StatesJob Description · Job DescriptionCompany Description · About Us: Alphabe Insight is a dynamic and rapidly growing PR firm based in Dallas, Texas. We specialize in crafting compelling narratives, building strong media relations, and executing strategic communication campaigns for ...
-
Customer Relations Manager
2 weeks ago
Sunridge Management Dallas, United StatesJob Description · Job DescriptionCustomer Relations Manager - Multifamily Experience Required · SunRidge Management Group – Dallas, TX · Reporting to: Marketing Director · Not eligible for remote work. · SunRidge Management Group, a national multifamily management company, is loo ...
-
Client Relations Manager
1 week ago
Olympus Executives Dallas, United StatesJob Description · Job DescriptionHere at Olympus Executives, we are a passionate and driven team committed to making a meaningful impact on our community. We are seeking a Client Relations Manager to support our nonprofit clients, both new and existing, in their mission to expand ...
-
Government Relations Manager
2 weeks ago
CARFAX Dallas, United States· Join Team CARFAX as a Government Relations Manager · Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our ...
-
Managing Director, Investor Relations
3 weeks ago
Entrada Partners Dallas, United StatesEntrada Partners is a real estate private equity firm focused on value-add multifamily, industrial, and flex investments in large MSAs across the Western US. The firm is headquartered in Dallas and has regional offices in Los Angeles and San Antonio. Entrada's mission is to gener ...
-
Managing Director, Investor Relations
2 weeks ago
Entrada Partners Dallas, United StatesEntrada Partners is a real estate private equity firm focused on value-add multifamily, industrial, and flex investments in large MSAs across the Western US. The firm is headquartered in Dallas and has regional offices in Los Angeles and San Antonio. Entradas mission is to genera ...
-
Managing Director, Investor Relations
1 week ago
Entrada Partners Dallas, United StatesEntrada Partners is a real estate private equity firm focused on value-add multifamily, industrial, and flex investments in large MSAs across the Western US. The firm is headquartered in Dallas and has regional offices in Los Angeles and San Antonio. Entrada's mission is to gener ...
-
Manager, Donor Relations
2 weeks ago
GuideStone Dallas, United StatesExperience GuideStone · We are an innovative organization that invests in the spiritual, relational, financial, physical and professional development of our employees. We have a culture that values excellence, teamwork, humility, integrity, compassion and stewardship. · What We O ...
-
Government Relations Manager
3 weeks ago
Carfax, Inc. Dallas, United StatesJoin Team CARFAX as a Government Relations Manager · Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our cust ...
-
Investor Relations Manager
3 weeks ago
Spencer Ogden Dallas, United StatesOur client seeks to deliver best-in-class risk-adjusted returns through an investment framework that features comparatively rapid transaction velocity, deep technical expertise, creative financial structuring, and objective and algorithmic decision making. · They were founded in ...
-
Manager, Payer Relations
1 week ago
RPC Company Dallas, United StatesThe Manager of Payer Relations plays a critical role in maintaining credentialing & payor relationships. This position maintains strong relationships with payers and ensures effective communication between the company, clinicians, and stakeholders. · Required: · Candidate needs ...
-
Employee Relations Manager
1 week ago
GAINSCO Dallas, United StatesHuman Resources Manager do at GAINSCO? Employee Relations and Programs: Provide guidance and support to leadership in disciplinary actions and decisions, ensuring compliance with laws and company policies. Conduct exit interviews, investigations, and Relations, Manager, Employee, ...
-
Employee Relations Manager
1 week ago
Grant Thornton Dallas, United StatesICS - Employee Relations Manager · Grant Thornton is seeking an Employee Relations Manager to join our team. Approved office locations can be found below. · The Employee Relations Manager serves as primary manager and partners with the broader ER/People Experience team, Risk, Reg ...
-
Investor Relations Manager
3 days ago
Stronghold Investment Management Dallas, United StatesAbout Us · Stronghold Investment Management ("Stronghold," "SIM," or "the Firm") is a technology-driven, vertically integrated investment manager focused on real-assets and related private markets. Stronghold seeks to deliver best-in-class risk-adjusted returns through an invest ...
-
NHK and CMB Investor Relations Manager
2 weeks ago
CMB Regional Centers Dallas, United StatesJob Description · Job DescriptionNHK Capital Partners (NHK) and CMB Regional Centers (CMB) are thriving global investment companies searching for full-time Vietnamese-speaking Investor Relations Manager (IRM) to grow and develop markets in Vietnam. This role is critical to the In ...
Client Relations Manager - Dallas, United States - DrDelphinium Designs + Events
Description
Job TypeFull-time
Description
Our Client Relations Manager plays a critical role in helping us maintain our reputation as a leader in the floral/service industry. They are responsible for developing the skills and capabilities of their team members. The Client Relations Team strives to gain new customers, drive customer loyalty, and achieve superior customer service.