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    Bilingual Office Assistant - Charlotte, United States - New Heights Behavioral Health

    New Heights Behavioral Health
    New Heights Behavioral Health Charlotte, United States

    3 weeks ago

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    Description

    Job Description

    Job Description
    We are seeking a dedicated and compassionate Bilingual Medical Assistant to join our behavioral health practice.

    As a vital member of our team, you will play a crucial role in providing exceptional care to our diverse patient population.

    The ideal candidate will be fluent in English and Spanish, possess strong organizational skills, and demonstrate a commitment to delivering high-quality healthcare services.


    Responsibilities

    • Assist healthcare providers in delivering patient care services, including but not limited to taking vital signs, recording medical histories, and administering medications under supervision.
    • Conduct initial patient assessments and screenings to gather relevant information for healthcare providers.
    • Coordinate patient appointments, referrals, and followup care, ensuring timely and efficient scheduling.
    • Maintain accurate and uptodate medical records, ensuring compliance with confidentiality and privacy regulations.
    • Provide translation and interpretation services for nonEnglishspeaking patients during medical appointments and interactions with healthcare providers.
    • Collaborate with interdisciplinary team members to facilitate comprehensive patient care and support treatment plans.
    • Perform administrative tasks, such as answering phones, processing paperwork, and assisting with insurance verification.

    Qualifications:

    • High school diploma or equivalent; completion of a medical assistant program preferred.
    • Certification or registration as a medical assistant (CMA/RMA) highly desirable.
    -
    Fluency in English and Spanish is required.

    • Previous experience working in a healthcare setting, preferably in behavioral health or psychiatry.
    • Proficiency in medical terminology and basic clinical procedures.
    • Strong interpersonal skills with the ability to communicate effectively and empathetically with patients and team members.
    • Excellent organizational abilities and attention to detail.
    • Demonstrated ability to maintain confidentiality and adhere to HIPAA regulations.
    • Willingness to learn and adapt to the dynamic nature of behavioral health care.
    • Commitment to cultural sensitivity and providing equitable care to individuals from diverse backgrounds.
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