Sales Office Assistant - Charleroi, United States - Komatsu

Komatsu Charleroi, United States

3 weeks ago

Description

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

Sales Office Assistant, Global Distribution Center, Charleroi, PA

Komatsu is a global leader in the Mining and Heavy Equipment industry. We have a position available immediately as a Sales Office Assistant. This is an on-site position, located off the Bentleyville exit of Route 70, in the new Alta Vista Business Park.

The Sales Office Assistant will assist the Office Manager with various administration tasks to include:

Warranty process
OE and Rebuild assistance
Reporting
Service Manager support
TSS Clerical Duties
Maintaining files and related systems and support

Key Job Responsibilities

Nonexempt - Grade 9

Manages Warranty Process

Notifies sales/service of new warranty claim
Follows up on SF cases
Follows up with Quality
Issues weekly report to sales/service
Closes SAP task
Works with accounting

OE and Rebuild Assistance

Enters specification in SAP
Enters change orders in SAP
Creates the SOW rebuild
After reviews, puts proposals together including T/C for issuance to customer
Create rebuild packages to develop the specs
Create & distribute margin sheets for approval
In-depth customer & product knowledge
- LCM/CPT contract, and exchange contract, the type of equipment (Room and pillar vs. longwall) etc.
- Understanding of the equipment & the componentry of the equipment
Pricing
- Understanding whether it involves contracts, National agreement pricing, configurator pricing, etc.

Forecast

Assist OM in changes in SF & passing to SAP
Runs forecast as weekly or as needed for sales engineers
Creates/distributes/maintain conveyor forecast in SF

Service Manager Support

Arranges annual re-certification training for 18 EEs
Manages the field self-rescuer log for quarterly checks

TSS Clerical Duties

Coordinates the paperwork match (PO/TSS form)
Create SO for invoicing to accounting
Provided POD to mines when requested
Pacific Time Reporting system for SFH hours, payroll, reporting, etc.

Sales Meeting Info

Set up appointment
Provide info package to Sales
Provide/update book for RM/OM
Participates in Meeting

Consignment

Updates consignment spreadsheet
Reminder to field when inventory count is past due
Maintains records for auditing purposes
Works with CFS on inventory question/SAP updates
Prepares the quarterly counts, creating & maintaining the sap contracts, working with the salesman to ensure the legal contracts are in place, etc.

Customer National Agreements

Maintain files for RM/OM with current agreements

CRISP

Provide outstanding CRISP report monthly or as needed
Assist Service Manager in assigning CRISP projects in SF

Sales Force

Move machines in SAP to SF
Update customer info as requested

ARG Reporting

Prepares/distributes ARG report weekly to sales/service/staff
Prepares Alpha ARG report

Parts Catalogs

Receive/log/file shipments
Shipping as required

Machine Shipments

Closes files
Maintains shipped machine spreadsheet

Field calls from Sales/Service

Office Duties

Ordering supplies as needed
Coordinating with accounting receiving/payment

Managing customer giveaways

Qualifications/Requirements

The position requires an Associate's Degree in Business or equivalent work experience of three to five years of administrative experience in office setting.

Must be proficient at an intermediate level with Microsoft Suite

Demonstrated proficiency with SAP and Salesforce and Time & Attendance and Payroll systems

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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