Threat Strategy Manager - Washington, United States - Proofpoint

Description

It's fun to work in a company where people truly BELIEVE in what they're doing
We're committed to bringing passion and customer focus to the business.
Corporate Overview
In today's cyber threat landscape, protection starts with people.

At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we are just as passionate about finding the right people to help us in that mission.

When you join Proofpoint, you are helping to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud environment
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are devoted to helping our customers protect their greatest assets and biggest security risk: their people.

That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role

The role of the Threat Strategy Manager is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions.

This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization.

Independently provide ongoing and proactive technical leadership and support to Proofpoint's strategic customers with little direction.
Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
Meet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and services
Develop deep understanding of customer's business and operational needs
Maintain deep practical technical knowledge of Proofpoint's integration within the customer's environment, including network, security, systems administration, and messaging management
Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint's solutions
Provide proactive recommendations that protect our customer's information assets, leveraging the Proofpoint product suite
Identify and prioritize short term and long-term goals
Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
Monitors levels customer satisfaction and escalates customer concerns as necessary
Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
Uses independent judgment within broad parameters
Designs and implements solutions to complex problems with minimum supervision
Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality
What you bring to the team
3+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
Managed security or consultancy experience is required
Knowledge of data communication concepts and technologies, specifically email and networking
Develop innovative ways to leverage existing data and correlate customer data with other sets available at Proofpoint
Working knowledge of Windows, Active Directory, and Microsoft Exchange
A history of successfully motivating and inspiring coworkers your team and ensure they work efficiently and effectively
Ability to effectively work in a team environment as well as independently
Must be proactive and have outstanding verbal and written communication skills
The successful candidate will have relevant experience with Proofpoint products and understand threat protection
A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prosects and internal groups to spread threat intelligence landscape awareness
Proactive, self-starter driven by setting and achieving goals
Background in security, especially around threat actor tactics, techniques, and procedures
Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key

to our success. We

are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.
We are a diverse, multinational company

with opportunities

in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.
#LI-JR1
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee.

This role may be eligible for variable pay and/or equity.

We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:
Base Pay Range: 93, ,290.00 USD

It's fun to work in a company where people truly BELIEVE in what they're doing
We're committed to bringing passion and customer focus to the business.
Corporate Overview
In today's cyber threat landscape, protection starts with people.

At Proofpoint, that simple truth fuels our passion for protecting users, the data they create, and the systems they rely on from a uniquely people-centric perspective.

And we are just as passionate about finding the right people to help us in that mission.

When you join Proofpoint, you are helping to:
Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud environment
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are devoted to helping our customers protect their greatest assets and biggest security risk: their people.

That is why we are a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

The Role

The role of the Threat Strategy Manager is to work with your customers so that they realize the full value of the products and services they have purchased from Proofpoint, ultimately maximizing renewals and add-on transactions.

This is a technical role in a fast-paced environment that demands interaction with enterprises at senior levels, as well as with technical staff within the traditional IT and Security organization.

Independently provide ongoing and proactive technical leadership and support to Proofpoint's strategic customers with little direction.
Your day-to-day
Manage and monitor support interactions, serving as an internal advocate for strategic customers, responding to customer escalations, and proactively escalating when needed
Meet regularly with clients to review support interactions, system status, key issues, emerging threats and how to combat them using Proofpoint products and services
Develop deep understanding of customer's business and operational needs
Maintain deep practical technical knowledge of Proofpoint's integration within the customer's environment, including network, security, systems administration, and messaging management
Develop and oversee a comprehensive strategy to meet complex customer requirements utilizing Proofpoint's solutions
Provide proactive recommendations that protect our customer's information assets, leveraging the Proofpoint product suite
Identify and prioritize short term and long-term goals
Plan and lead process improvement initiatives tailored to improve customer satisfaction with the services and interaction with the Proofpoint Team
Plan, document, and identify risks and challenges for production changes that span multiple services or technologies
Monitors levels customer satisfaction and escalates customer concerns as necessary
Responsible for scheduling own time and for quality completion of multiple tasks within a varying environment of changing constraints
Uses independent judgment within broad parameters
Designs and implements solutions to complex problems with minimum supervision
Provide technical guidance to customer teams and respond to enquiries regarding product features and functionality
What you bring to the team
3+ years of industry experience in a client/professional service, sales engineer, senior support engineer, IT operations management, or senior engineer role with exposure to multiple technology areas
Managed security or consultancy experience is required
Knowledge of data communication concepts and technologies, specifically email and networking
Develop innovative ways to leverage existing data and correlate customer data with other sets available at Proofpoint
Working knowledge of Windows, Active Directory, and Microsoft Exchange
A history of successfully motivating and inspiring coworkers your team and ensure they work efficiently and effectively
Ability to effectively work in a team environment as well as independently
Must be proactive and have outstanding verbal and written communication skills
The successful candidate will have relevant experience with Proofpoint products and understand threat protection
A deep understanding and up-to-date handle on the evolving threat landscape, giving briefings to customers, prosects and internal groups to spread threat intelligence landscape awareness
Proactive, self-starter driven by setting and achieving goals
Background in security, especially around threat actor tactics, techniques, and procedures
Why Proofpoint
Protecting people is at the heart of our award-winning lineup of cybersecurity solutions, and the people who work here are the key

to our success. We

are a customer-focused and driven-to-win organization with leading-edge products—and many exciting reasons to join our team. We believe in hiring the best, the brightest and cultivating a culture of collaboration and appreciation.
We are a diverse, multinational company

with opportunities

in all functions, and leaders that welcome candidates from all walks of life. Apply today and explore your future #LifeAtPFPT.
#LI-JR1
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us
Consistent with Proofpoint values and applicable law, we provide the following information to promote pay transparency and equity. Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets as set out below. Pay within these ranges varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

The range provided may represent a candidate range and may not reflect the full range for an individual tenured employee.

This role may be eligible for variable pay and/or equity.

We offer a competitive benefits package that includes flexible time off, a robust well-being program that provides for 4 global wellbeing days per year, and a 3-week work from anywhere option.

Base Pay Ranges:

SF Bay Area, New York City Metro Area:
Base Pay Range: 93, ,290.00 USD

California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska:
Base Pay Range: 74, ,150.00 USD

All other cities and states excluding those listed above:
Base Pay Range: 66, ,720.00 USD
Proofpoint Best Places to Work Awards

Proofpoint was honored with 9 Best Places to Work Awards in 2023 by workplace culture leader, Comparably. To view additional awards, visit

People-Centric

Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise.

We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.

Disrupting the Status Quo

We hire the most innovative minds globally to safeguard our customers' sensitive data and intellectual property.

Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.

Making a Difference

Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.
Our Commitment

We are committed to creating a diverse, equitable, and inclusive environment.

We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth.

We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.

About Us

At Proofpoint, we have a passion for protecting people, data, and brands from today's advanced threats and compliance risks.

We hire the best people in the business to:

Build and enhance our proven security platform
Blend innovation and speed in a constantly evolving cloud architecture
Analyze new threats and offer deep insight through data-driven intel
Collaborate with customers to help solve their toughest security challenges
We are singularly devoted to helping our customers protect what matters most.

That's why we're a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

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