Jobs
>
Charlotte

    Customer Service Supervisor - Charlotte, United States - Whole Foods Market IP, L.P.

    Whole Foods Market IP, L.P.
    Whole Foods Market IP, L.P. Charlotte, United States

    2 weeks ago

    Default job background
    Full time
    Description
    Job Description
    Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to ensure smooth operation of the Store Support Team. All Whole Foods Market Retail jobs require ensuring a positive company image by providing courteous, friendly, and efficient service to customers and Team Members at all times. All positions must be performed in accordance with team and store Standard Operating Procedures. Further, Team Members must be prepared and able to perform the duties inherent in other Team Member job descriptions. All positions must strive to support WFM core values and goals, promote national, regional, and store programs and initiatives, and ensure adherence to all applicable health and safety regulations including Food Safety and regulatory duties required in the department.
    Job Responsibilities:
    • Supervises and delegates tasks to Team Members.
    • Works with Team Trainer to train Team Members in a manner that builds and sustains a high-performance team and minimizes turnover.
    • Assists in training of new Team Members, utilizing learning checklists and training materials.
    • Keeps all cases and shelves clean, well-stocked and properly rotated.
    • Resolves difficult customer situations.
    • Ensures all necessary breaks are given.
    • Communicates team concerns to the Team Leader and Associate Team Leader.
    • Communicates attendance issues or concerns to Team Leader and Store Leadership.
    • Sets and achieves the highest standards of retail execution.
    • Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
    • Maintains awareness of customer flows and needs and directs Team Members as necessary to satisfy and delight customers; responds promptly to customer needs and questions.
    • Selects, trains, develops, mentors, motivates, and counsels Team Members in a manner that sustains a high-performance team and minimizes turnover.
    • Provides timely, thorough, and thoughtful performance evaluations.
    • Consistently communicates and models WFM vision and goals.
    Job Skills:
    • Extensive knowledge of Store Support team procedures and policies.
    • Capable of teaching others in a positive and constructive manner.
    • Demonstrates advanced product knowledge, maintains awareness of new products.
    • Excellent interpersonal, motivational, team building, and customer relationship skills.
    • Capable of teaching others in a positive and constructive manner.
    • Product knowledge.
    • Advanced knowledge of regulatory and safety policies and procedures.
    • Proficient mathematical skills for assessing financial performance, monitoring profitability, and managing inventory.
    • Demonstrated decision-making ability, leadership skills, and ability to prioritize and delegate.
    • Proficiency with email, Microsoft Office, and operations-related applications.
    Experience:
    • 12+ months retail experience.
    Physical Requirements / Working Conditions:
    • Must be able to lift 50 pounds.
    • In an 8-hour work day: standing/walking 6-8 hours.
    • Hand use: single grasping, fine manipulation, pushing and pulling.
    • Work requires the following motions: bending, twisting, squatting and reaching.
    • Exposure to FDA approved cleaning chemicals.
    • Exposure to temperatures: <32 degrees Fahrenheit (freezing), 32-40 degrees Fahrenheit (refrigerators), >90 degrees Fahrenheit.
    • Ability to work in a wet and cold environment.
    • Ability to work a flexible schedule including nights, weekends, and holidays as needed.
    • Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
    Note: The purpose of this document is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. This document does not reflect all job duties or requirements for every position. Requirements build as one progresses through the job levels, so any job duties required at a lower level may be required at the higher level in addition to the duties listed for that higher level. Duties, assignments, and other responsibilities may differ for similar positions based on business conditions, departmental or geographic location, and/or needs for the particular position. An individual must demonstrate successful performance in their current position before being considered for promotion. In addition, in order to promote into a higher-level position, a business need for the promotion must exist and the candidate must be considered the most qualified person for the new position. Completion of certain milestones such as obtaining an advanced degree or certification, time in current position, or developing skills to perform at the higher-level role do not guarantee a promotion.

    At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs.

    Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.
  • EMS Management & Consultants Inc

    Shared Services Supervisor

    1 week ago

    EMS Management & Consultants Inc Charlotte, United States

    :Who is EMS|MC · EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between. · ...

  • EMS Management & Consultants Inc

    Shared Services Supervisor

    1 week ago

    EMS Management & Consultants Inc Charlotte, United States

    :Who is EMS|MC · EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between. · ...

  • Clean Harbors

    Field Service Supervisor

    2 weeks ago

    Clean Harbors Charlotte, United States

    Clean Harbors in Charlotte, NC is seeking a Field Service Supervisor to plan, lead, organize and coordinate the daily operations of the service line crew. This includes responsibility over proper operation of equipment, driving operational efficiencies at the work site and ensuri ...

  • Clean Harbors

    Field Service Supervisor

    1 week ago

    Clean Harbors Charlotte, United States

    Hepaco, a Clean Harbors company, in Charlotte, NC is seeking a Field Service Supervisor to plan, lead, organize and coordinate the daily operations of the service line crew. This includes responsibility over proper operation of equipment, driving operational efficiencies at the w ...

  • City of Charlotte

    Engineering Services Supervisor

    1 week ago

    City of Charlotte Charlotte, United States

    Overview · The City of Charlotte is the largest municipality in North Carolina and the 15th largest city in the United States, with a total population of more than 897,000 citizens. A major commerce center, Charlotte hosts several of the nation's largest banks and technology com ...

  • Solve IMG

    Customer Service Supervisor

    2 weeks ago

    Solve IMG Charlotte, United States

    Job Description · Job DescriptionSolve Industrial Motion Group is a global manufacturer of bearings and power transmission parts. Solve's brand portfolio includes P.T. International, IPTCI Bearings, LMS Bearings, TRITAN Precision Power Transmission Components, SST, MasterDrive an ...

  • Solve IMG

    Customer Service Supervisor

    2 weeks ago

    Solve IMG Charlotte, United States

    Solve Industrial Motion Group is a global manufacturer of bearings and power transmission parts. Solve's brand portfolio includes P.T. International, IPTCI Bearings, LMS Bearings, TRITAN Precision Power Transmission Components, SST, MasterDrive and SPB. Collectively, they represe ...

  • Clean Harbors

    Field Service Supervisor

    2 weeks ago

    Clean Harbors Charlotte, United States

    Job Description · Clean Harbors in Charlotte, NC is seeking a Field Service Supervisor to plan, lead, organize and coordinate the daily operations of the service line crew. This includes responsibility over proper operation of equipment, driving operational efficiencies at the w ...

  • U S National Whitewater Center

    Guest Services Supervisor

    3 days ago

    U S National Whitewater Center Charlotte, United States

    Job Description · Job DescriptionThe Guest Services Supervisor at the Whitewater Center (Whitewater) assists in leading the team of front-line staff responsible for consistently creating a friendly and welcoming atmosphere for all guests. The department provides exceptional custo ...

  • Atrium Health

    Supervisor - Administrative Services

    2 weeks ago

    Atrium Health Charlotte, United States

    Job Summary · Supervises and coordinates clerical activities of the Radiology Administrative Services, including digital film library, central reading area, and reception. Ensures accuracy and completeness of all work for the department and scheduling of staff. Provides training ...

  • Drury Hotels

    Guest Service Supervisor

    1 week ago

    Drury Hotels Charlotte, United States

    Starting pay $14.75 an hourProperty Location: · 8925 Red Oak Blvd. - Charlotte, North Carolina 28217**YOU BELONG AT DRURY HOTELS.** · Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at D ...

  • AmeriGas Propane, Inc.

    Supervisor - Service Operations Support

    3 weeks ago

    AmeriGas Propane, Inc. Charlotte, United States

    When you work for AmeriGas, you become a part of something BIG Founded in 1959, AmeriGas is the nations premiere propane company, serving over 1.5 million residential, commercial, industrial and motor fuel propane customers. Together, over 6,500 dedicated professionals will deliv ...

  • NewRez LLC

    Supervisor - Customer Service (On-site)

    3 days ago

    NewRez LLC Charlotte, United States

    Who we are · Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies. What is mortgage servicing? Our clients are businesses that own mortgage loans (such as banks and real estate investment firms). On their behalf, we manage (or "s ...

  • The Millennium Group

    Mail Services Supervisor 10AM-7PM

    2 weeks ago

    The Millennium Group Charlotte, United States

    Now is a great time to join our growing company The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and in ...

  • Dfinsolutions

    Supervisor - Customer Service - Remote

    2 weeks ago

    Dfinsolutions Charlotte, United States

    Title: Supervisor - Customer Service - Remote Location: Charlotte, NC, US · Description: Donnelley Financial Solutions (DFIN) is a leader in risk and compliance solutions, providing insightful technology, industry expertise and data insights to clients across the globe. Were her ...

  • Bags

    Airline Baggage Service Office Supervisor

    2 weeks ago

    Bags Charlotte, United States

    Job Description · Job DescriptionOverview · Bags, a SP+ Company, is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a u ...

  • EMS Management & Consultants Inc

    Shared Services Supervisor

    1 week ago

    EMS Management & Consultants Inc Charlotte, NC, US, United States

    :Who is EMS|MC · EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between. · ...

  • EMS Management & Consultants Inc

    Shared Services Supervisor

    1 week ago

    EMS Management & Consultants Inc Charlotte, United States

    Job Description · Description: · Who is EMS|MC · EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing service ...

  • Atrium Health

    Clinical Services Supervisor

    4 weeks ago

    Atrium Health Charlotte, United States Full time

    Overview · Job Summary · The front-line supervisor of a multidisciplinary clinical team, supporting and providing oversight of clinical services provided in compliance with accepted standards of patient care as determined by State Regulations, Joint Commission, Professional Clin ...

  • Atrium Health

    clinical services supervisor

    4 weeks ago

    Atrium Health Charlotte, NC , USA, United States

    Job Summary · The front-line supervisor of a multidisciplinary clinical team, supporting and providing oversight of clinical services provided in compliance with accepted standards of patient care as determined by State Regulations, Joint Commission, Professional Clinical Board P ...