Customer Service Engineer - Lake Zurich, United States - Agiliti Health

Description

**Job Description:**

**Who We Are**

At Agiliti, we believe every interaction has the power to change a life. We are a nationwide company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities to ensure quality medical equipment is in the right place at the right time for effective patient care. We value our diversity and celebrate our differences, always seeking diverse backgrounds, ideas and experiences. Make an impact in healthcare and grow your career with Team Agiliti

The **Field Service Engineer II** maintains high?quality medical imaging equipment for our customers, including systems applications, quality checks, calibration, operating system help, software assistance, technical support, and issue troubleshooting.

This position will support radiology equipment at hospitals in the Chicago area.

**What is in It for You?**

+ The opportunity to make a real impact on patients lives.

+ Comprehensive Benefits Package.

+ Tuition Reimbursement.

+ Up to a 3% match on your 401K.

+ Make any day a pay day with Daily Pay.

**What You Will Do in This Role**

_FIELD SUPPORT (75%)_

+ Troubleshoot high?end medical imaging equipment.

+ Establish and adhere to preventative maintenance schedules.

+ Maintain customer service logs and internal service records.

+ Solve issues with medical imaging applications, electrical components, computer hardware, and software, mechanical and hydraulic systems.

+ Follow Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.

+ Perform service, calibrations, and quality assurance check for an entire imaging system as per the ISO13485 standards.

_TECHNICAL SUPPORT (10%)_

+ Deliver technical support on high?end medical imaging equipment online and or via telephone.

+ Communicate daily with customers to ensure resolution and proper follow?up.

+ Maintain system performance by performing system monitoring and evaluation, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to Original Equipment Manufacturer (OEM).

_APPLICATIONS SUPPORT (5%)_

+ Interact regularly with radiologists, technicians, physicians, and other medical professionals to keep abreast of new and existing imaging solutions, issues and trends.

_SOFTWARE SUPPORT (10%)_

+ Provide continuous up-time support for applications software issues associated with the X-ray and Vascular modalities.

+ Utilize Digital Imaging and Communications in Medicine (DICOM) for viewing, filming, archiving, networking, and database administration.

+ Prepare users by designing and conducting training programs, providing software support and reference.

+ Supply online and telephone support for Windows and Linux.

**What You Will Need for This Role**

+ Minimum 5 years of high?end medical imaging equipment maintenance and repair experience.

+ High School Diploma or GED

+ Must hold a current, valid, and unrestricted drivers license. Must have a safe driving record based on Agiliti policies.

+ Basic computer skills; understanding of computer networks and equipment interaction.

+ Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as needed to support a 24/7 schedule.

+ Willingness to travel periodically to support business needs.

+ The ability to lift, push and/or pull up to 75 pounds.

+ The ability to often bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand and walk for extended periods of time.

**What Skills You Will Use in This Role**

_It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws. In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agilitis investigation of such reports. Affirmative Action Policy Statements )_

_You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination._

_Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, Employee Stock Purchase Program (ESPP) and wellness programs._

_Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law._

_If you require assistance with your application, please contact_

**Primary Job Location:**

Lake Zurich District

**Additional Locations (if applicable):**

Chicago District

**Job Title:**

Field Service Engineer II

**Company:**

Agiliti

**Location City:**

Lake Zurich

**Location State:**

Illinois

Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. Our Equipment Value Management (EVM) framework connects previously siloed departments with highly agile and fully integrated equipment workflows. Our customers also deploy the individual elements of EVM Clinical Engineering, Onsite Equipment Management and Rental Services to ensure patient-ready equipment is in the right place at the right time. More than 7,000 hospitals and health systems rely on Agiliti to reduce costs and free their clinicians to spend more time caring for patients. Our nationwide network ensures quick response to customer needs throughout the U.S.

We believe every interaction has the power to change a life. Join Agiliti and help make a difference for health care providers and patients nationwide. For more information, please visit

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If you need assistance completing your application, please email .