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Customer Service Engineer - Lake Zurich, United States - Agiliti Health
Description
Job Description:
Who We Are
At Agiliti, we believe every interaction has the power to change a life.
We are a nationwide company of passionate medical equipment management experts who proudly serve hospitals and healthcare facilities to ensure quality medical equipment is in the right place at the right time for effective patient care.
We value our diversity and celebrate our differences, always seeking diverse backgrounds, ideas and experiences. Make an impact in healthcare and grow your career with Team Agiliti
The Field Service Engineer II maintains high‐quality medical imaging equipment for our customers, including systems applications, quality checks, calibration, operating system help, software assistance, technical support, and issue troubleshooting.
What is in It for You?
The opportunity to make a real impact on patients' lives.
Comprehensive Benefits Package.
Tuition Reimbursement.
Up to a 3% match on your 401K.
Make any day a pay day with Daily Pay.
What You Will Do in This Role
FIELD SUPPORT (75%)
Troubleshoot high‐end medical imaging equipment.
Establish and adhere to preventative maintenance schedules.
Maintain customer service logs and internal service records.
Solve issues with medical imaging applications, electrical components, computer hardware, and software, mechanical and hydraulic systems.
Follow Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
Perform service, calibrations, and quality assurance check for an entire imaging system as per the ISO13485 standards.
TECHNICAL SUPPORT (10%)
Deliver technical support on high‐end medical imaging equipment online and or via telephone.
Communicate daily with customers to ensure resolution and proper follow‐up.
Maintain system performance by performing system monitoring and evaluation, and performance tuning; troubleshooting system hardware, software, networks and operating and system management systems; designing and running system load/stress testing; escalating application problems to Original Equipment Manufacturer (OEM).
Interact regularly with radiologists, technicians, physicians, and other medical professionals to keep abreast of new and existing imaging solutions, issues and trends.
Provide continuous up-time support for applications software issues associated with the X-ray and Vascular modalities.
Utilize Digital Imaging and Communications in Medicine (DICOM) for viewing, filming, archiving, networking, and database administration.
Prepare users by designing and conducting training programs, providing software support and reference.
Supply online and telephone support for Windows and Linux.
What You Will Need for This Role
Minimum 5 years of high‐end medical imaging equipment maintenance and repair experience.
High School Diploma or GED
Must hold a current, valid, and unrestricted driver's license. Must have a safe driving record based on Agiliti policies.
Basic computer skills; understanding of computer networks and equipment interaction.
Willingness to work flexible hours, including evenings, weekends, and holidays, as well as emergency off-hours as needed to support a 24/7 schedule.
The ability to lift, push and/or pull up to 75 pounds.
The ability to often bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit, stand and walk for extended periods of time.
What Skills You Will Use in This Role
It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.
Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports.
Affirmative Action Policy Statements )
You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements.
Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, Employee Stock Purchase Program (ESPP) and wellness programs.
Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.
Primary Job Location:
Lake Zurich District
Additional Locations (if applicable):
Chicago District
Job Title:
Field Service Engineer II
Company:
Agiliti
Location City:
Lake Zurich
Location State:
Illinois
Agiliti helps hospitals reclaim millions of dollars in wasted spending by connecting broken medical equipment processes. Our Equipment Value Management (EVM) framework connects previously siloed departments with highly agile and fully integrated equipment workflows.
Our customers also deploy the individual elements of EVM — Clinical Engineering, Onsite Equipment Management and Rental Services — to ensure patient-ready equipment is in the right place at the right time.
More than 7,000 hospitals and health systems rely on Agiliti to reduce costs and free their clinicians to spend more time caring for patients.
Our nationwide network ensures quick response to customer needs throughout the U.S.We believe every interaction has the power to change a life. Join Agiliti and help make a difference for health care providers and patients nationwide. For more information, please visit
The following link provides important notices regarding employment at Agiliti .
If you need assistance completing your application, please email .