Jobs
>
Schaumburg

    Lead Customer Service Representative - Schaumburg, United States - Golf Rose Animal Hospital

    Golf Rose Animal Hospital
    Golf Rose Animal Hospital Schaumburg, United States

    3 weeks ago

    Default job background
    Description

    Overview:

    Golf Rose Animal Hospital has an opportunity for a full time

    Lead Customer Service Representative to join our team

    Golf Rose Animal Hospital is a 24-hour emergency facility located in Schaumburg, Il. We are looking for a late shift emergency CSR who thrives in a fast-paced environment, can effectively prioritize tasks by severity, and communicate efficiently with medical staff and clientele.

    Location: 51 E Remington Rd, Schaumburg, IL 60173

    Shift Details: This is a full-time position (30+ hours/week).

    Compensation: $ $22.00/hour (based on experience)

    What We ARe Looking For: We are seeking a highly skilled veterinary professional with a minimum of three years of animal hospital experience, ideally with a focus on emergency and critical care. Proficiency in utilizing veterinary Practice Information Management Systems (PIMS), particularly Cornerstone, is essential. The ideal candidate will thrive in high-pressure environments, demonstrate exceptional multitasking abilities, exhibit a sense of urgency in their work, effectively prioritize tasks, and possess strong delegation skills.

    What We Offer:

    ???? A dynamic and supportive team environment where collaboration and compassion are valued.

    ???? Opportunities for growth and advancement within our rapidly expanding practice.

    ???? Get the work-life balance you deserve with a great schedule

    ???? Competitive compensation and benefits package, including medical, dental, and vision coverage.

    ???? 401K plan with company match

    Job Summary: The Lead Customer Service Representative (CSR) focuses on client service and excellent communication. The Lead CSR is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Lead CSR must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Lead CSR will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

    Responsibilities:

    How you'll make an impact:

    • Maintain and uphold the Core Values and Mission Statement of MVP.
    • Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
    • Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
    • Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
    • Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
    • Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.
    • Train new employees using level training method.
    • Foster collaborative relationships with other team members and departments.
    • Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors recommendations when checking out clients.
    • Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
    • Verify the eligibility of clients with charge accounts.
    • Balance the cash drawer at end of each day.
    • Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patients medical records.
    • Fill prescriptions refill forms and provide routine administrations instructions to clients.
    • Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.
    Qualifications:

    Required Knowledge, Skills and Abilities:

    • High school diploma or equivalent.
    • Prior experience in customer service/reception in veterinary field required.
    • Demonstrated commitment to MVP core values.
    • Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
    • Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
    • Must have excellent spelling and grammar.
    • Ability to handle varied and sometimes difficult conditions: will be exposed to highly emotional situations, unpleasant odors, noises and animal excrement.
    • Ability to display tact and respect with clients and team members, even when busy or hectic.
    • Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
    • Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

    We put people first and never compromise on our values.

    Apply today for immediate consideration

    Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Marriott International, Inc

    Guest Service Representative

    2 days ago

    Marriott International, Inc Schaumburg, United States

    **Información Adicional** Evening Shift · **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Renaissance Schaumburg Convention Center Hotel, 1551 N. Thoreau Drive, Schaumburg, Illinois, United States VER EN MAPA · **Horario** Full-Ti ...

  • Fidelity Investments

    Financial Services Representative

    3 weeks ago

    Fidelity Investments Schaumburg, United States

    **Financial Services Representative** · Have a passion for helping people? Join our team of Financial Services Representative where you'll have dedicated time to focus on growth and career development, while you support our customers taking inbound calls while preparing for a fut ...

  • MainStay Suites Detroit Farmington Hills

    Guest Service Representative

    3 weeks ago

    MainStay Suites Detroit Farmington Hills Schaumburg, United States

    **Looking for someone that can help out at other location in the area. 3pm-11pm shift is wanted.** · **Would you like to join an incredible team of hotel ambassadors and work in a respectful and progressive environment that values what people bring to the team?** · Then you might ...

  • Pinnacle Fit Clubs Llc

    Member Services Representative

    3 weeks ago

    Pinnacle Fit Clubs Llc Schaumburg, United States

    The **Part Time Member Services Representative **will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. · **Pay Rate** · 14.00 · **Schedule** · Part Time · - Satur ...

  • Solera

    Customer Service Representative

    3 weeks ago

    Solera Schaumburg, United States

    **Who We Are** · **The Role** · We are looking for an experienced and energetic Customer Service Representative who ranks in the top quartile among their peers. Someone who has a highly competitive and entrepreneurial mindset that is wired with a team-first attitude, has no probl ...

  • David Oberwise - State Farm Agency

    Customer Service Representative

    1 week ago

    David Oberwise - State Farm Agency Schaumburg, United States

    **Position Overview** · Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member. · We seek an energetic professional interested in helping our business grow through v ...

  • Pinnacle Fit Clubs Llc

    Member Services Representative

    3 weeks ago

    Pinnacle Fit Clubs Llc Schaumburg, United States

    The **Member Services Representative **will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. · **Pay Rate** · 14.00 · **Schedule** · - Full Time · - Monday - Frid ...

  • Innovation Group North America

    Customer Service Representative

    2 weeks ago

    Innovation Group North America Schaumburg, United States

    **This is a **hybrid role; 3 days in office (Schaumburg), 2 days remote.** · **About Innovation Group North America** · Innovation Group North America (IGNA) is part of a leading global insuretech business, helping the insurance market handle millions of claims each year in the m ...

  • Marsh McLennan Agency, LLC

    Compliance Services Representative

    3 weeks ago

    Marsh McLennan Agency, LLC Schaumburg, United States

    Overview: · The Compliance Services Representative provides administrative, research and sales support the Compliance team. They have a solid foundation of researching complex topics, keen attention to detail, and the critical thinking skills needed to help the Compliance Team se ...

  • Cintas

    Customer Service Representative

    3 weeks ago

    Cintas Schaumburg, United States

    **Requisition Number**: 170680 · Cintas is seeking a Customer Service Representative to provide customer service to both our internal partners and our external customers through various activities. Responsibilities include answering customer calls and providing prompt issue resol ...

  • Mixam, Inc.

    Customer Service Representative

    2 weeks ago

    Mixam, Inc. Schaumburg, United States

    **Customer Support Specialist Job Requirements** · FLSA Status: Non-Exempt · Hourly Rate: $18 to $24 USD · Work Location: Hybrid, Schaumburg, IL · **Who we are** · Mixam is a technology start-up with a leading printing platform that makes customizable products for a global audien ...

  • Marriott International, Inc

    Guest Service Representative

    2 weeks ago

    Marriott International, Inc Schaumburg, United States

    **Additional Information** Front Desk, Night Shift · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Renaissance Schaumburg Convention Center Hotel, 1551 N. Thoreau Drive, Schaumburg, Illinois, United States VIEW ON MAP · **Schedule** Full-Time ...

  • Derek Reiman - State Farm Agent

    Customer Service Representative

    3 weeks ago

    Derek Reiman - State Farm Agent Schaumburg, United States

    **Position Overview**: · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only State Farm insurance and fin ...

  • Comprehensive Urologic Care

    Patient Service Representative

    2 weeks ago

    Comprehensive Urologic Care Hoffman Estates, United States

    **About our practice**: · We are proud to maintain being a private practice in the Chicagoland area for the past 40+ years and are committed to growing our practice. We understand that we cannot do this without the compassionate, determined, and hard-working staff that we have. I ...

  • Marriott International, Inc

    Guest Service Representative

    1 week ago

    Marriott International, Inc Chicago, United States

    **Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** The Westin Chicago River North, 320 N Dearborn St, Chicago, Illinois, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo de P ...

  • Pinnacle Fit Clubs Llc

    Member Services Representative

    1 week ago

    Pinnacle Fit Clubs Llc Schaumburg, United States

    The **Part Time Member Services Representative **will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. · Pay Rate · 14.00 · **Schedule** · - Part Time · - Saturda ...

  • Innovation Group North America

    Customer Service Representative

    5 days ago

    Innovation Group North America Schaumburg, United States Full time

    **This is a **hybrid role; 3 days in office (Schaumburg), 2 days remote.** · **We have both Full-time and part-time positions available.** · **About Innovation Group North America** · Innovation Group North America (IGNA) is part of a leading global insuretech business, helping t ...

  • PAYLOCITY CORPORATION

    Client Services Representative

    1 hour ago

    PAYLOCITY CORPORATION Schaumburg, United States

    Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product ...

  • IonTuition

    Customer Service Representative

    4 days ago

    IonTuition Schaumburg, United States

    Are you ready for a fully-remote, work from home, professional customer service role? · Are you ready to level up your skills? · Are you ready to work for an employee-focused company that makes a difference in customer's lives? · If you answered "yes" to these questions, the IonT ...

  • Telecommunications Sales Firm

    Customer Service and Sales Representative

    2 weeks ago

    Telecommunications Sales Firm Schaumburg, United States

    We are a leading business consultancy in Chicago, is expanding its team to spearhead Verizon's 5G and wireless product and service rollout. We're committed to impacting product success by crafting personalized sales and communication strategies. Our partnership with Verizon under ...