Jobs
>
Salt Lake City

    Client Experience Manager - Salt Lake City, United States - Exela Technologies Inc.

    Exela Technologies Inc.
    Exela Technologies Inc. Salt Lake City, United States

    3 weeks ago

    Default job background
    Description

    Responsibilities include, but are not limited to:

    • Understand the business requirements and unique culture of our client's business
    • Serve as point of contact for our customer and remote centers
    • Ensure client service level requirements are met
    • Develop proactive and corrective action plans to meet the demands of the business
    • Provide effective communication to direct reports
    • Partner across our organization to ensure the needs of our client are exceeded
    • Develop and Mentor for individual growth development
    • Reporting generation and review
    • Support internal Billing
    • Remote site management

    Key Functions include, but are not limited to:

    • Ability to manage multiple and diverse services; driving and delivering high levels of client satisfaction
    • Drive Key Performance Indicators, Service Level Agreements, Metrics, Scorecards, and Cost Savings Initiatives
    • Support, lead, and manage client initiatives and requirements
    • Achieve Accounts(s) revenue and provide Financial Oversight (Invoicing, Budget Attainment and Cost Controls)
    • Provide operating expertise and guidance to front-line associates on matters regarding operations, quality, and customer care.
    • Ensure Quality Control measures are correctly developed, implemented and monitored to support operation
    • Capitalize on new or expanded services opportunities
    • Support positive and professional work environment through effective coaching and mentoring for the development of staff
    • Demonstrate commitment to company efforts to achieve a diverse workforce
    • Sound judgment and logical decision-making to meet expectations of project scope and deadlines
    • Contribution and delivery of Quarterly Business Reviews

    Required Qualifications:

    • Strong leadership skills combined with knowledge of management practices, principles and supervisory techniques to accomplish instruction, motivation, and training of personnel
    • Minimum 2-3 years of proven leadership and managing a large diverse organization
    • Ability to work independently
    • Self Starter, takes initiatives
    • Excellent written and verbal communication skills, highly organized
    • Strong client relationship skills and service orientation
    • Ability to work in a demanding, client-focused, team environment
    • Proven experience in achieving financial goals related to revenue and profitability and budgetary management
    • Computer proficiency: MS Word/Excel/PowerPoint/Outlook/Zoom or similar programs
    • Profit and Loss experience preferred
    • Mail operations and screening required
  • Joyce University

    campus experience manager

    5 days ago

    Joyce University Salt Lake City, United States

    :Joyce University is currently looking for a dynamic professional to join our Draper, UT team as Campus Experience Manager. The Campus Experience Manager, reporting to the Vice President of Operations, plays a critical role in fostering a welcoming and supportive environment for ...

  • Ameritech College of Healthcare

    campus experience manager

    4 days ago

    Ameritech College of Healthcare Salt Lake City, United States Full time

    Apply Job Type Full-time Description Joyce University is currently looking for a dynamic professional to join our Draper, UT team as Campus Experience Manager. The Campus Experience Manager, reporting to the Vice President of Operations, plays a critical role in fostering a welco ...

  • Joyce University

    campus experience manager

    5 days ago

    Joyce University Salt Lake City, United States

    :Joyce University is currently looking for a dynamic professional to join our Draper, UT team as Campus Experience Manager. The Campus Experience Manager, reporting to the Vice President of Operations, plays a critical role in fostering a welcoming and supportive environment for ...

  • Joyce University

    campus experience manager

    1 week ago

    Joyce University Salt Lake City, United States

    :Joyce University is currently looking for a dynamic professional to join our Draper, UT team as Campus Experience Manager. The Campus Experience Manager, reporting to the Vice President of Operations, plays a critical role in fostering a welcoming and supportive environment for ...

  • Joyce University

    campus experience manager

    4 days ago

    Joyce University Salt Lake City, United States

    :Joyce University is currently looking for a dynamic professional to join our Draper, UT team as Campus Experience Manager. The Campus Experience Manager, reporting to the Vice President of Operations, plays a critical role in fostering a welcoming and supportive environment for ...

  • Joyce University

    campus experience manager

    1 week ago

    Joyce University Salt Lake City, United States

    :Joyce University is currently looking for a dynamic professional to join our Draper, UT team as Campus Experience Manager. The Campus Experience Manager, reporting to the Vice President of Operations, plays a critical role in fostering a welcoming and supportive environment for ...

  • Joyce University

    campus experience manager

    3 days ago

    Joyce University Salt Lake City, United States

    : Joyce University is currently looking for a dynamic professional to join our Draper, UT team as Campus Experience Manager. The Campus Experience Manager, reporting to the Vice President of Operations, plays a critical role in fostering a welcoming and supportive environment for ...

  • Joyce University

    campus experience manager

    5 days ago

    Joyce University Salt Lake City, UT, US, United States

    :Joyce University is currently looking for a dynamic professional to join our Draper, UT team as Campus Experience Manager. The Campus Experience Manager, reporting to the Vice President of Operations, plays a critical role in fostering a welcoming and supportive environment for ...

  • Joyce University of Nursing and Health Sciences

    campus experience manager

    6 days ago

    Joyce University of Nursing and Health Sciences Salt Lake City, United States

    Joyce University is currently looking for a dynamic professional to join our Draper, UT team as Campus Experience Manager. The Campus Experience Manager, reporting to the Vice President of Operations, plays a critical role in fostering a welcoming and supportive environment for s ...

  • Joyce University

    campus experience manager

    4 days ago

    Joyce University San Francisco, United States Permanent

    :Joyce University is currently looking for a dynamic professional to join our Draper, UT team as Campus Experience Manager. The Campus Experience Manager, reporting to the Vice President of Operations, plays a critical role in fostering a welcoming and supportive environment for ...

  • Joyce University Of Nursing And Health Sciences

    campus experience manager

    1 week ago

    Joyce University Of Nursing And Health Sciences Salt Lake City, United States

    Joyce University is currently looking for a dynamic professional to join our Draper, UT team as Campus Experience Manager. The Campus Experience Manager, reporting to the Vice President of Operations, plays a critical role in fostering a welcoming and supportive environment for s ...

  • CRIBL, INC.

    Senior Web Experience Manager

    1 week ago

    CRIBL, INC. Salt Lake City, United States

    Cribl does differently. · What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit along the way. We're growing rapidly - looking for collaborative, curious, and motiva ...

  • Greystar

    Experience Manager

    3 weeks ago

    Greystar Salt Lake City, United States Full time

    **The Ideal candidate will have extensive experience in outreach marketing and resident events** · The Experience Manager is responsible for creating an environment of openness and cooperation to achieve the community's occupancy, resident satisfaction and retention goals while p ...

  • Joyce University of Nursing and Health Sciences

    campus experience manager

    1 week ago

    Joyce University of Nursing and Health Sciences Salt Lake City, UT, US, United States

    Joyce University is currently looking for a dynamic professional to join our Draper, UT team as Campus Experience Manager. The Campus Experience Manager, reporting to the Vice President of Operations, plays a critical role in fostering a welcoming and supportive environment for s ...

  • Joyce University

    campus experience manager

    1 week ago

    Joyce University Salt Lake City, UT, United States Full time

    : Joyce University is currently looking for a dynamic professional to join our Draper, UT team as Campus Experience Manager. The Campus Experience Manager, reporting to the Vice President of Operations, plays a critical role in fostering a welcoming and supportive environment fo ...

  • Maverik

    Loyalty Experience Manager

    4 weeks ago

    Maverik Salt Lake City, United States

    BASE CAMP · 185 S. STATE STREET · SALT LAKE CITY, UT 84111, USA · **Starting Salary Range at $65,000/year + DOE and Bonus Opportunity** · Maverik/Kum & Go is seeing a driven Customer Marketing Specialist to join our team. In this role, you will be responsible for developing and ...

  • Joyce University

    campus experience manager

    1 week ago

    Joyce University Salt Lake City, United States

    : Joyce University is currently looking for a dynamic professional to join our Draper, UT team as Campus Experience Manager. The Campus Experience Manager, reporting to the Vice President of Operations, plays a critical role in fostering a welcoming and supportive environment for ...

  • Joyce University

    campus experience manager

    6 days ago

    Joyce University Salt Lake City, United States

    :Joyce University is currently looking for a dynamic professional to join our Draper, UT team as Campus Experience Manager. The Campus Experience Manager, reporting to the Vice President of Operations, plays a critical role in fostering a welcoming and supportive environment for ...

  • Joyce University

    campus experience manager

    3 days ago

    Joyce University Salt Lake City, United States

    Job Description · Description: · Joyce University is currently looking for a dynamic professional to join our Draper, UT team as Campus Experience Manager. The Campus Experience Manager, reporting to the Vice President of Operations, plays a critical role in fostering a welcoming ...

  • Joyce University of Nursing and Health Sciences

    campus experience manager

    1 week ago

    Joyce University of Nursing and Health Sciences Salt Lake City, United States

    Job Description · Joyce University is currently looking for a dynamic professional to join our Draper, UT team as Campus Experience Manager. The Campus Experience Manager, reporting to the Vice President of Operations, plays a critical role in fostering a welcoming and supportive ...