Customer Service Representative - Malvern, United States - Mark Cramer - State Farm Agent

Mark Cramer - State Farm Agent Malvern, United States

1 week ago

Description

Job Description

Job DescriptionROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Mark Cramer - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

Establish customer relationships and follow up with customers as needed.
Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
Use a customer-focused, needs-based review process to educate customers about insurance options.
Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS:

Dedicated to customer service
Able to effectively relate to a customer, answer their questions, and anticipate their needs
Excellent communication skills to assist customers and coordinate with other agency team members
Proactive in problem-solving
Self-motivated
Detail oriented
Ability to multi-task

BENEFITS:

Hourly pay plus commission/bonus
Growth potential/Opportunity for advancement within my office
Paid time off (vacation and personal/sick days)
Paid federal holidays off
Office Hours 8:00am to 4:30pm
Health benefits
Opportunity for advancement within the agency
Valuable career-building experience

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