Customer Service Representative - Malvern, United States - TENTIAL

TENTIAL Malvern, United States

2 days ago

Description

Job Description

Customer Service Representative Requirements

Minimum of 1 year of experience in customer service in a high volume, fast-paced environment (preferred)
You crave transactional based work where you can check "to-dos" off your checklist
You are passionate about customers/clients and are fulfilled by finding solutions in real-time over the phone, or communicating via email
You can work in a fast-paced environment where multitasking and organization skills are required
You pay attention to detail and have strong problem solving and decision-making skills
You are a team player who is self- motivated, has a sense of urgency, and looks for process improvement
You demonstrate integrity, exhibit team spirit and enthusiasm, and establish trust and credibility
You have strong interpersonal, and communication skills
You have an interest in working with a hybrid model both on site and remote.

Company Benefits

Long-term opportunity with a great chance of being hired permanently
Incredible company culture with great growth opportunities
Non-sales

Customer Service Representative Job Description
Our client is seeking individuals to join their team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for handling customer service and support calls as well as data entry. Daily, this role will require you to:

Answer customer service phone calls and emails, and either resolve the issue or escalate the call to the next level.
Document records of customer interactions, transactions, and inquiries.
Provide resolution to any complaints and escalate, as necessary.
Refer unresolved customer issues to designated departments for further investigation.
Enter new customers in multiple software systems using submitted account paperwork.
Enter consumer refunds in a timely and accurate fashion.
Enter and track customer hardware service requests (RMA's).

#RapidHire #LI-BA1 #ZR

Company DescriptionHeadquartered in Annapolis, Maryland, Tential offers three models for unlimited possibilities: IT Professional Services, IT Workforce Solutions, and Recruitment Process Outsourcing for service roles. We come through when it counts, guiding resource strategies from discovery to delivery with speed and confidence.

Company Description

Headquartered in Annapolis, Maryland, Tential offers three models for unlimited possibilities: IT Professional Services, IT Workforce Solutions, and Recruitment Process Outsourcing for service roles. We come through when it counts, guiding resource strategies from discovery to delivery with speed and confidence.

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