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    Sales Associate - Las Vegas, United States - Eastin Suits

    Eastin Suits
    Eastin Suits Las Vegas, United States

    2 weeks ago

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    Description

    Job Description

    Job Description

    Customer Service:
    - Greet customers as they enter the store and assist them with their inquiries.
    - Provide exceptional customer service by understanding customers' needs and preferences.
    - Offer personalized styling advice and recommendations based on individual tastes and occasions.

    Consultation and Measurement:
    - Conduct thorough consultations with customers to understand their style preferences, sizing requirements, and occasion specifications.
    - Take accurate measurements to ensure custom suits fit perfectly, following the shop's guidelines and standards.
    - Explain the customization options available, including fabric choices, designs, and tailoring details.

    Sales and Upselling:
    - Guide customers through the sales process, explaining pricing, promotions, and payment options.
    - Upsell additional items such as shirts, ties, accessories, or alterations services to enhance the customer's ensemble.
    - Meet or exceed sales targets by actively promoting products and services to maximize revenue.

    Order Management:
    - Process orders accurately using the shop's POS system, ensuring all details are recorded correctly.
    - Coordinate with tailors and other staff to ensure timely delivery of custom suits, managing customer expectations regarding turnaround times.
    - Follow up with customers to provide updates on their orders and address any concerns or modifications.

    Product Knowledge and Training:
    - Stay updated on the latest fashion trends, fabric technologies, and tailoring techniques to provide informed advice to customers.
    - Participate in ongoing training sessions provided by the shop to enhance product knowledge and sales skills.
    - Educate customers on the quality and craftsmanship of the shop's custom suits, highlighting unique selling points.

    Maintaining Store Appearance:
    - Ensure the shop's showroom is clean, organized, and visually appealing at all times.
    - Merchandise products effectively, including displays of featured suits, fabrics, and accessories to attract customers' attention.
    - Monitor inventory levels and assist with restocking shelves as needed to maintain adequate stock levels.

    Building Relationships:
    - Cultivate long-term relationships with customers by providing exceptional service and personalized attention.
    - Follow up with customers after purchases to ensure satisfaction and address any issues or concerns.
    - Capture customer feedback and suggestions to improve the overall shopping experience and drive customer loyalty.

    Team Collaboration:
    - Collaborate with colleagues to support a positive working environment and achieve collective goals.
    - Communicate effectively with other departments, such as tailoring and customer service, to ensure seamless operations and customer satisfaction.
    - Assist with special events or promotions, contributing to the overall success of the shop.

    By fulfilling these responsibilities, a custom suit shop sales associate can contribute to creating memorable shopping experiences for customers and drive sales growth for the business.

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