Account Planning Manager - Chicago, United States - Expedia Partner Solutions

Description

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Account Planning Manager

The online travel market never stands still. At Expedia Partner Solutions (EPS), were right in the middle of it. EPS unlocks the power of Expedia Group for thousands of partners around the world. Our mission is to help drive our partners growth through our unparalleled technology, travel supply and support services. We work with companies to achieve their business objectives, from growing their business to increasing customer happiness and loyalty.

We provide our partners with:

• Robust, scalable, groundbreaking technology
• Competitive rates and availability, and quality content for global travel supply
• Enterprise-class business-to-business support and integration services
• We're a team of hard-working travel enthusiasts, and our leadership is committed to ensuring everyone has the resources to succeed
• We work with incredible technology partners - from loyalty marketing whiz kids to the world's leading airlines and travel agents
• We're re-inventing travel, one day at a time, and we've got the scope and the freedom to make a difference for both partners and travelers

What youll do:

• Support the execution for EPS North Americas top strategic travel technology partnerships focusing on operations and project management
• For each partnership, you will own partner facing relationship and collaborate with partners to understand company needs and vision, and work with Expedias internal business partners in execution of multiple areas including product, customer service, technology, marketing, and accounting to translate that to growth for both parties
• Pull, analyze and report on performance weekly, monthly, and quarterly to spot trends, find opportunities and issues, and gain new insight to help account manager optimize business
• Conduct regular visits and weekly calls to manage operations focused projects and initiatives
• Manage the effective fulfillment of contractual obligations, as well as optimizing compliance processes (Information Security and other audits, compliance requests, partner escalations, etc.)
• Tech Operations: Work closely with internal and partner operations team to ensure best in class operations monitoring, processes and effective management of incidents
• Servicing Operations: Work closely with internal and partner servicing operations team to ensure best in class servicing operation. This includes managing the largest cost drivers of our business, identifying areas for cost reduction, and driving efficiencies where possible
• Serve as a point of contact for Expedia's business units, providing outstanding customer service through timely, high-quality issue resolution both internally and externally
• Grasp the big picture for EPS, our business, and the partner, using your influence and expertise to support the success of both parties

Who you are:

• A self-starter who likes to figure things out on their own and can cut through complexity to achieve understanding and results
• You have outstanding written and verbal communication skills that allow you to get your point across clearly and concisely on complex issues
• Self-aware, with a growth mindset, you are someone who both seeks and implements feedback and coaching
• You lead with curiosity, a deep desire to understand, and the ability to see an issue from two sides
• Someone who takes pride in delivering quality work, with a record of consistently achieving results, measuring them, and doing it again to continuously improve
• A team player who communicates well and works well to collaborate with internal and external parties
• Highly organized, you consistently and effectively prioritize. You know how to create and execute plans of action to achieve goals
• A strong relationship builder who understands give and take and always seeks the win/win in partnerships
• Experience and interest in working cross-functional teams
• Proven track record in influencing multiple partners to get things done
• Flexibility to a constantly evolving environment
• Excellent judgment through sound, well-informed decision-making
• Preferred background in b2b technology, online travel or airline/hotel supplier, sales/account management, consulting. Air Experience is highly desired
• Bachelors or Master's in Business Administration (MBA) or a related field; or equivalent related professional experience

The total cash range for this position in Chicago/Miami is $90,000.00 to $126, Employees in this role have the potential to increase their pay up to $144,000.00, based on ongoing, demonstrated, and sustained performance in the role.

The total cash range for this position in Chicago is $90,000.00 to $126, Employees in this role have the potential to increase their pay up to $144,000.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individuals knowledge, skills, and experience. Pay ranges may be modified in the future.

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employees passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership.View our full list of benefits.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia, , Expedia Partner Solutions, Vrbo, trivago, Orbitz, Travelocity, Hotwire, Wotif, ebookers, CheapTickets, Expedia Group Media Solutions, Expedia Local Expert, , and Expedia Cruises.

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