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    Customer Service Representative - Saint Louis, MO, United States - TEKsystems

    TEKsystems
    TEKsystems Saint Louis, MO, United States

    3 weeks ago

    TEKsystems background
    Description

    Description:

    This position is within the Advanced Inner Layer department at Eastman and will be responsible for the coordination of all activities necessary to provide sales, service, and distribution support to our customers. Job duties will include order entry and management of sales orders for domestic customers, analysis and management of inventories throughout the distribution network, and analysis of customer demand data. This position runs through their busy season. Most candidates will get hired in other areas after peak season.


    • Manage customer purchase orders, including order entry to invoicing, customer requests, inquiries, and complaints


    • Analysis of inventory and customer demand - meetings with customers to get forecasts and enter into SAP


    • Partner with Sales in support of customer needs - Working closely with Demand Planner and Logistics Team


    • Manage customer records and report customer information


    • Build relationships with customers and internal partners


    • Foster teamwork


    • Back-up colleagues as needed


    • Working w/ 3rd Party Warehouses and staying close to customer shipments to make them aware of any delays or if shipment is on time


    • This position is very email heavy / rarely making phone calls but still in a phone queue

    Skills:

    Customer Service, Business Management, Supply Chain, Logistics, Marketing, Account Management, Order tracking, order entry, Customer Satisfaction, multi-tasking, organized

    Top Skills Details:

    Customer Service, Business Management, Supply Chain, Logistics, Marketing, Account Management, Order tracking, order entry, Customer Satisfaction, multi-tasking, organized

    Additional Skills & Qualifications:

    Bachelor's Degree Required, preferably in business, marketing or finance. Qualifications include strong prioritization, planning, and analytical skills.

    Must work well under pressure and with time demands.

    Must be self-motivated, extremely organized, able to multi-task, and have the ability to work well with others. Excellent oral, written, and computer skills, including Excel and Word. 1-2 years relevant previous sales, customer service (retail/restaurant), supply chain, or manufacturing experience.

    SAP is desired but not required (this will be taught in training)

    About TEKsystems:



    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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