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    Customer Service Representative - St Louis, United States - Work With Your Handz

    Work With Your Handz
    Work With Your Handz St Louis, United States

    2 weeks ago

    WORK WITH YOUR HANDZ background
    Description

    Sparks Fly: Join Our Team as a Customer Service Representative Rockstar in the Electrical Trade

    Explore career opportunities with us Join our established electrical services team in St. Louis. With a legacy of 30+ years, we prioritize delivering excellence to our residential and commercial clients. Become a valued team member, where your contributions are acknowledged and rewarded.

    We aim to onboard a seasoned Customer Service Representative with a background in the electrical trade industry to enhance our team. Success in this role is defined by the ability to demonstrate outstanding communication skills, a deep comprehension of electrical products and services, and an unwavering dedication to creating exceptional customer experiences.

    What can we do for you?

    • Unwavering Stability
    • Supportive Management that encourages growth opportunities
    • Company Events
    • Personal and Professional improvement
    • Medical, Dental, and Vision Insurance
    • Generous Paid Time Off (PTO)
    • Celebrate Paid Holidays
    • 401K with company match
    • Tuition reimbursement
    • Referral Program
    • Competitive Pay ranges from $20 - $25/hour plus commissions and bonuses

    Responsibilities of the Customer Service Representative:

    • Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service via phone, email, and in-person interactions.
    • Utilize product knowledge and understanding of electrical trade practices to assist customers with product selection, technical questions, and troubleshooting.
    • Process customer orders accurately and efficiently, ensuring timely delivery and fulfillment.
    • Collaborate with internal teams, including sales, operations, and technical support, to ensure seamless customer interactions and the resolution of inquiries.
    • Maintain accurate customer records, including contact information, communication history, and order details.
    • Identify opportunities to improve customer service processes and procedures, contributing to the overall efficiency and effectiveness of the customer service department.
    • Stay up to date on industry trends, product developments, and regulatory requirements relevant to the electrical trade.

    Requirements for the Customer Service Representative:

    • High school diploma or equivalent; associate or bachelor's degree preferred.
    • Minimum of 2 years of experience in a customer service role within the electrical trade industry.
    • Strong knowledge of electrical products, equipment, and systems.
    • Excellent communication skills, both verbal and written.
    • Proficiency in customer service software and systems, with experience using CRM platforms, is preferred.
    • Strong problem-solving skills and the ability to handle challenging situations.
    • Detail-oriented, strongly organized, and the ability to multitask in a fast-paced environment.
    • Commitment to providing exceptional customer service and building positive relationships with clients.

    Embark on a dynamic journey with us Join our growing family of electrical wizards in St. Louis For 30+ years, we've been lighting up homes and businesses. Be more than an employee; be a valued team star

    We are an Equal Opportunity Employer which offers competitive compensation, excellent benefits, company vehicles, paid training, advancement opportunities within your field and our company, and a respected leader in the home services industry.

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