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    Strategic Account Manager - Atlanta, United States - Incident IQ LLC

    Incident IQ LLC
    Incident IQ LLC Atlanta, United States

    3 weeks ago

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    Description
    Job Description

    Job Description

    Incident IQ Strategic Account Manager
    Company Overview

    Atlanta-based, Incident IQ is a SaaS service management platform built exclusively for K-12 schools that is transforming K-12 workflows including IT asset management, help desk ticketing, facilities maintenance, Human Resources service delivery, and more.

    Our mission is to revolutionize how school districts manage operational support activities to better serve students and drive instructional efficiencies.

    Incident IQ is a dynamic, fast-growing company providing innovative cloud-based software. The Incident IQ platform has been rapidly adopted by K-12 school districts. Today, millions of students and teachers in districts across the U.S. rely on the Incident IQ platform to manage and deliver mission-critical services.


    Since the company's founding, Incident IQ has built a culture focused on customer success and product leadership; we are passionate about helping school districts achieve operational efficiency.

    Incident IQ's environment is inclusive and transparent, and our team members are respected and valued contributors who consistently exhibit openness, integrity, collaboration, enthusiasm, and effort.

    Strategic Account Manager

    Reporting directly to the Sales Director, the Strategic Account Manager (SAM) will be responsible for meeting and exceeding ARR targets within specific assigned accounts.

    The SAM will acquire new prospective customers and expand existing customers. The candidate will actively prospect, qualify, and close new business within their assigned accounts. The SAM will also build relationships with assigned customers to maximize the iiQ offerings provided for their districts.

    The SAM will develop deep knowledge of assigned accounts and work with CS and Product teams to develop keen awareness of iiQ technologies.

    The SAM will qualify potential opportunities and actively manage the buying cycle for new customer acquisition and current customer expansion.

    Day-to-day activities will include qualifying potential leads, prioritizing and organizing activities, demonstrating iiQ technologies, managing pilot processes, conducting customer assessments, and coordinating effective follow up to move selling opportunities to a decision.

    The ideal candidate will have a compelling and persuasive communication style. They enjoy leveraging their expertise to help new prospects see the value of iiQ technology. Effective internal communication with Marketing, Product Management, Customer Success, and other key stakeholders is also a critical success factor.


    Strategic Account Manager Responsibilities:
    Meet and exceed sales results - new ARR targets
    Prioritize assigned prospects and customers
    Contact prospects, generate interest and qualify needs for iiQ offerings
    Deliver compelling sales presentations and product demonstrations for new prospects and current customers
    Manage the buying cycle for all new prospects – including discovery, demonstration, competitive differentiation, piloting, negotiating, and closing
    Expand assigned customers with goal of achieving 100% sold for iiQ offerings
    Communicate customer stories and best practices in a compelling persuasive way
    Develop relationships with key stakeholders to ensure long-term success
    Effectively manage follow up activities to move selling opportunities to a decision

    Communicate and present territory activity, performance, and forecasting to leadership (weekly, monthly, quarterly)
    Develop and maintain appropriate new sales pipeline for consistent performance
    Enhance personal effectiveness through the efficient use of technology
    Generate ad hoc reports for internal departments as needed

    Key Skills / Experience

    Four (4) year college degree, or equivalent experience
    Minimum of 7 years new logo sales experience with SaaS solution
    OR, minimum of 5 years new logo sales experience in K12 market
    Track record of consistent top performance – meeting/exceeding ARR targets
    Track record of closing large complex opportunities with multiple stakeholders
    Exceptional communication skills, both written and verbal, with the ability to simplify complex technology
    Exceptional group presentation skills – compelling and persuasive style
    Highly organized and process driven work habits
    Driven individual with ability to work independently and within a team environment in a competitive marketplace
    Strong knowledge of Salesforce, Microsoft Office, Google Suite, etc.
    Experience in SaaS sales to the K12 market is highly preferred
    Ability to travel up >25%


    What makes Incident IQ different:
    We facilitate whole-person growth where employees develop personally as well as professionally
    We offer an energetic and collaborative environment; everyone's opinion matters
    We produce software that empowers K-12 schools to run efficiently, allowing for a better classroom experience for students to THRIVE
    We provide excellent work/life balance
    An amazing downtown Atlanta office location, and a satellite office in Alpharetta


    Incident IQ offers a competitive salary based on experience with a benefits package for full time employees that includes medical, dental, vision, life insurance, 401k, and paid time off (PTO).

    Incident IQ is an Equal Opportunity Employer

    #J-18808-Ljbffr
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