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    Associate Director-Experience Design - New York, United States - Verizon

    Verizon
    Verizon New York, United States

    3 weeks ago

    Verizon background
    Description

    When you join Verizon

    Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

    What you'll be doing...

    As part of Verizon's Experience Design team, you'll have the chance to impact one of the largest consumer presences in America, supporting millions of daily customer interactions across an omnichannel ecosystem and a growing consumer product portfolio. With global offices and hybrid work environments, the team is assembling the brightest designers, design strategists, and product managers to collaborate with cross-disciplinary teams, shaping the future of the customer experience.

    As an Associate Director of Experience Design, you will lead and manage teams to deliver best-in-class design solutions grounded in user, product, technology, and business requirements. Departments across Verizon look to you for direction and fresh perspectives. In addition to focusing on customer experiences, you are responsible for career growth and performance management of direct reports and contributing to the overall betterment of our design community.

    • Thoroughly exploring, refining, and documenting the design solutions.
    • Actively exploring user context, and engaging in target user activities when possible.
    • Participating in insight-gathering activities (informal or formal, primary or secondary) and creating design solutions that leverage user insights.
    • Actively researching competitive products, industry trends, and topics.
    • Staying updated on Verizon's business, strategy, and organizational structure.
    • Effectively designing solutions within Verizon's business context and revenue model.
    • Maintaining a working knowledge of UI standards for common platforms (iOS, Android, Web).
    • Working within Verizon's front-end and back-end technology constraints and capabilities.
    • Giving and receiving constructive feedback.
    • Actively identifying, escalating, and helping remove impediments keeping your team from being productive.
    • Identifying the pros and cons of possible design approaches to assist with decision-making.
    • Helping navigate sensitive tradeoffs with higher-level leadership.
    • Making partners stronger by teaching design-led processes and best practices.
    • Building relationships and facilitating meetings with Business Unit Owners and executive leadership.
    • Advocating for the team and recommending approaches that allow designers to do work aligned with development goals and interests.
    • Encouraging design community participation through group events/activities.
    • Seeking opportunities to contribute thought leadership to the broader design community.
    • Leading your team by providing performance feedback, reviews, coaching, and direction.

    What we are looking for...

    You'll need to have:

    • Bachelor's degree or four or more years of work experience.
    • Six or more years of relevant work experience.
    • Experience leading a team.
    • Experience with Agile software delivery environments.
    • Experience with common design software (Figma, Adobe, etc.).
    • Willingness to travel up to approximately 25% of the time.

    Even better if you have one or more of the following:

    • Bachelor's or Master's degree in Design.
    • Portfolio of professional work.
    • Contributed to multiple design programs or shipped products with a large user base.
    • Contributed to overall product success.
    • Experience with Fortune 500 organizational environments.

    If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

    Where you'll be working

    In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

    Scheduled Weekly Hours

    40

    Equal Employment Opportunity

    We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

    Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances. If you are hired into a California, Colorado, Connecticut, Hawaii, Nevada, New York, Rhode Island or Washington work location, the compensation range for this position is between $136,000.00 and $253,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part time roles, your compensation will be adjusted to reflect your hours.
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