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Winter Park

    Family Care Call Center Representative - Winter Park, United States - Foundation Partners Group

    Foundation Partners Group
    Foundation Partners Group Winter Park, United States

    Found in: Talent US C2 - 3 days ago

    Default job background
    Full time
    Description

    Overview & Responsibilities:

  • Build a clear understanding of Tulip's product so you can easily articulate why Tulip is the best choice for families
  • Become familiar with the processes and regulations in our industry and ensure that you are executing your work efficiently and accurately
  • Complete and file all necessary paperwork and permits
  • Order death certificates from the county as soon as a death is registered
  • Work closely with suppliers and partners throughout the process, communicating problems quickly and working to build relationships
  • Handle highly sensitive and challenging situations with customers, as required, and escalate cases you identify as being problematic
  • Support the team in any other way that helps Tulip to deliver exceptional service to every single family

    • Requirements & Qualifications:

  • Caring, empathetic, and committed to providing best-in-class service to customers
  • Previous call center, customer services experience
  • Ability to work from home
  • Strong attention to detail and ability to work in a fast-paced environment
  • Proficient with technology and ability to assist families with online forms
  • Experience in the funeral industry a plus

    • Team Member Benefits Include:

  • Entry-level and experienced professionals; students and veterans – we offer complete career paths regardless of your career and life stage
  • Unique ShareLife technology lets you create one-of-a-kind life celebrations for the families you serve
  • Competitive salaries and performance incentives
  • Team member referral program
  • Medical, dental, prescription and vision insurance
  • Vacation, sick and holiday pay
  • 401k with company match
  • Company-paid life insurance, long-term disability, and short-term disability

    • #ENT2023

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