Resort General Manager - La Jolla, United States - Evans Hotels Llc

Evans Hotels Llc

Verified Company

La Jolla, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

LOCATION

The Lodge at Torrey Pines
Step into the timeless craftsman charm of The Lodge at Torrey Pines.

Overlooking the world-renowned Torrey Pines Golf Course with views of the Pacific Ocean, the AAA Five Diamond rated resort features 170 rooms and suites, 2 restaurants, a full-service spa, versatile meeting spaces, and unprecedented service.

The Lodge at Torrey Pines is owned by
Evans Hotels, LLC, a family-owned and operated business committed to supporting and enhancing employee well-being through a variety of programs that nurture our staff professionally and personally. We offer hands-on manager and leadership training, employee appreciation days, and staff awards and recognition. Our team is also dedicated to serving our community through initiatives like company-wide beach clean-ups and volunteer opportunities.

SUMMARY

The
General Manager ("Gerente General")** reports to the Chief Operating Officer and will be responsible for overseeing the AAA Five-Diamond rated, Lodge at Torrey Pines.

This role leads and supports a team of hospitality professionals to achieve superior guest, owner, and associate results. Areas of direct oversight include Spa, Housekeeping, Security, Engineering, Groundskeeping, and Food & Beverage.

The property includes high-profile food and beverage offerings, and the General Manager will ensure we maintain and build our market presence.

This position drives and maintains five-diamond service while maximizing revenue and ensuring superior financial results.

PAY & PERKS
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Compensation:$235,000 - $300,000 DOE:

Discounted Hotel Rooms for you, family, and friends.

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Free Employee Parking and/or discounted MTS Pronto Card.
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Free Meals & Refreshments during working shift.

Career advancement opportunities
Health (including SIMNSA), Dental, Vision, 401k with match, life insurance, sick and vacation time.
Discounts on cell phone bills, shoes, gym memberships, hotel stays at our sister properties, and more

ESSENTIAL DUTIES:

Coordinate, direct, and manage daytoday hotel operations directly or by delegation to subordinate supervisors.
Ensure that the hotel consistently delivers exceptional guest experiences in line with AAA Five Diamond standards.
Uphold the AAA Five Diamond standards of excellence in all aspects of resort operations.
Motivate associates to exceed guest expectations and passionately uphold and elevate a positive work environment by developing a culture where the guest experience comes first.
Support and communicate company goals and initiatives, promote company programs and act as an ambassador of the company.
Provide input and execute the development, implementation, and measurement of guest service standards consistent with the company's core service standards.
Respond to guest interactions in a professional and timely manner, achieving positive resolutions to guest concerns.
Support and motivate the Sales, Catering, and Revenue teams.
Work with revenue management and implement necessary rate changes to maximize room revenue.
Closely monitor occupancy, rates, and demand forecasts; and make recommendations concerning current and future rates.
Participate in the development of marketing strategies aimed at increasing volume and market share and investigate potential opportunities for revenue optimization.
Responsible for designing, directing, and implementing guest resort activities on a seasonal basis that drive guest experience and engagement.
Ensure hotel operations are functioning within the financial parameters established by the company.
Monitor property expenditures, and prepare justifications for budget variations, and project increases for projects.
Ensure all accounting and financial policies and procedures are supported and fully maintained at the property.
Lead with an employeecentric mindset that values our associates.
Ensure our Associate culture programs such as Evans Team Chats, Associate Engagement Surveys, Evans Check-In, Hospitality Star, Guiding Star, and more are fully supported.
Hire topnotch associates.
Assemble skilled and cohesive teams, manage individual and group performance, provide developmental opportunities, and promote teamwork and cooperation.
Ensure a safe working environment for guests and associates.
Create a positive work environment.
Ensure training and development programs are supported and executed.
Incorporate fivediamond service standards into the property's culture and training.
Ensure compliance with company policies and legal requirements for all employees.
Performs additional duties and responsibilities as directed by the leadership team.

QUALIFICATIONS:

Bachelor's degree (B. A.) from fouryear college or university required, Hospitality management preferred.
Upscale/luxury hotel/resort experience preferred.
A minimum of fifteen years of experience in hospitality management is required.