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    Client Service Representative - Kingsport, United States - American Systems TN, LLC

    American Systems TN, LLC
    American Systems TN, LLC Kingsport, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    American Systems is a small business in Kingsport, TN. We are professional, customer-centric and fast-paced.

    *NOT A REMOTE POSITION*

    Our work environment includes:

    • Company perks
    • On-the-job training
    • Growth opportunities
    • Regular social events

    At American Systems we are an American owned and operated company, with American made products, recognized for our diversity, leadership and growth. In our Client Services role you will be required to represent our company in a professional manner at all times in presentation and action. This is a full time position requiring one on one with our clients. THIS IS NOT a remote position..

    We are growing our team of Client Services. This is a great opportunity for you to build a career.

    As a Client Service Rep you will:

    • Use script and/or probing techniques to determine customer needs
    • Ensure service delivered to our customers meets our goals
    • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
    • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

    As a Client Service Rep your empathy, integrity, knowledge and unique style will bring value with every interaction. You should also have:

    • A minimum of six months of customer service experience preferred but NOT required.
    • Courteous with strong customer service orientation
    • Strong communication and negotiation skills required
    • Ability to effectively communicate, both written and verbally
    • Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
    • Tolerance for repetitive work in a fast paced environment
    • Ability to work as a team member, as well as independently
    • Dependable with proficient attention to detail
    • Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
    • Be able to lift and bend
    • Background check is required

    Schedule:

    • Day Shift
    • Monday to Friday
    • Weekend Availability

    Job Type: Full-Time

    Benefits: Flexible Schedule
    Salary: $750 - $1250

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