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    patient service representative - Kingsport, TN , USA, United States - State of Franklin Healthcare Associates

    State of Franklin Healthcare Associates
    State of Franklin Healthcare Associates Kingsport, TN , USA, United States

    3 weeks ago

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    Description
    Patient Service Representative

    Seeking a Patient Service Representative for our Pediatric of Kingsport office.


    WHO WE ARE:


    State of Franklin Healthcare Associates is a physician-led and team member-owned multi-specialty care group of more than 250 providers and 900 team members headquartered in Johnson City, TN with 35 locations in the upper East Tennessee & Southwest Virginia region.

    Our mission is to improve the health and well-being of our patients and our team members.


    PRIMARY RESPONSIBILITIES:

    • Review demographics, insurance, and provider information, and update records accordingly.
    • Instruct new patients to complete all required paperwork and create new accounts in the computer system.
    • Obtain a copy of the patient's insurance card and driver's license.
    • Update the electronic medical record system (EMR) and take patients' photos.
    • Provide the patient with the SOFHA payment and privacy policy.
    • Answer patient questions and concerns.
    • Schedule/Reschedule patient appointments.
    • Collect payment and notate on the patient encounter form.
    • Route telephone calls and record/deliver messages accordingly.

    REQUIREMENTS:
    High school diploma or equivalent and knowledge of grammar, punctuation and sentence structure are required.


    EXPERIENCE:
    Previous experience in a medical office or customer service position is desirable. Basic knowledge of insurance and billing procedures, including ICD-10, CPT and HCPCS coding is desired as applicable.


    WHAT WE OFFER:
    State of Franklin Healthcare provides a comprehensive and competitive total compensation package designed to meet the needs of our full-time team members to include:


    • Company Provided Life and Accidental Death and Dismemberment Insurance
    • Company Provided Long Term Disability Insurance
    • Employee Stock Ownership Plan
    • 401(k) Company Contributions
    • Voluntary options for Medical, Dental, Vision, and additional Life Insurance.
    • Company match in Health Savings Account Plans (restrictions apply)
    • Vacation, Personal, Sick and Holiday Time Off
    • An array of team member perks and discounts
    • Tuition Assistance Programs
    • And more
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