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    Patient Service Representative - Kingsport, United States - Medical Records Kingsport

    Medical Records Kingsport
    Medical Records Kingsport Kingsport, United States

    2 weeks ago

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    Description
    Patient Service Representative (FT)

    Medical Records
    • Kingsport, TN Job ID: 004EMO CARDIOVASCULAR ASSOCIATES Office/Clerical
    • Medical Records Kingsport Full time (scheduled 72 hrs or more per pay period)
    • DayJob Description SCOPE OF POSITIONThis Patient Service Representative will be a CVA Switchboard Operator.
    They will be responsible for managing all incoming calls to CVA and routing those appropriates as well as overhead pages. The operator will act as information desk, as well as a receptionist for patients, visitors and vendors. They will also manage/process incoming packages and act as an escort for drug reps when they deliver samples.

    Additionally, this person will back up the CVA Medical Records team with scanning records to the EMR system, processing in-person patient requests for medical records/forms and other duties as assignedThe Patient Service Representative (PSR) greets all patients and visitors in a courteous and friendly manner and registers the patient according to Ballad Health processes.

    The duties of the PSR may include, but are not limited to:

    updating and scheduling patient appointments, retrieving daily patient data for appointments and phone calls, maintaining provider(s) schedules, filing charts/medical records, copying charts/forms, pulling charts, purging charts, producing documents for providers to sign, collecting co-pays, performing data entry of office visit charges, performing collections of unpaid balances, coding encounter forms with proper payment distribution CPT & ICD-10 codes, filing and refiling insurance claims, reconciling the charge sheet, counting the cash drawer, preparing bank deposits, balancing credit cards, reviewing and correcting errors on the missing ticket report, performs closing procedures to ensure proper account balance, perform referral and precertification and prepares information for audit purposes.

    REPORTING RELATIONSHIPSee Table of Organization.
    EDUCATION EXPERIENCERequired
    • High School diploma or equivalent; previous experience performing data entry and utilizing data base.
    Ability to maintain patient confidentiality/HIPAA. Ability to communicate respectfully/kindly with patients, office staff, nurses, and medical staffPreferred
    • Knowledge of CPT and ICD 9 codes/billing.
    Previous experience utilizing Electronic Health Record (EHR) system.
    Requirements No additional requirements from any stated in the above description.
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