Call Center Representative - Rochester, United States - HRCU

HRCU Rochester, United States

2 weeks ago

Description

HRCU is a community credit union providing top notch service to our members and making a difference to our communities. We are Better, Not Bigger Banking. We believe in empowering our associates, providing an opportunity to thrive and make a career here at HRCU.

This is a full time hybrid position with a Saturday rotation (out at 1pm).

The Member Support Center offers service to our members by telephone, chat, mail, and email. As a Representative, you assist our members and potential members with requests, conducts financial transactions, explains services, and troubleshoots issues. Financial transactions include receiving checks, processing payments, transfers, account maintenance, opening accounts, and establishing services. Administrative duties may vary but not limited to account maintenance, records maintenance, product reports, deposit verification, and filing.

Requirements

Prior banking experience highly desired.

Experience: Minimum 2 years customer service and call center experience a plus.
Education: High School Diploma or equivalent.

What we offer :

HRCU recognizes the importance of benefits that provide financial security for our employees and their families and is committed to providing a competitive benefits package to eligible employees. Our best-in-class benefits may include:

Paid time off- Vacation, Sick, Personal, Birthday
11 paid holidays
Tuition reimbursement
Student loan repayment
Banking and loan discounts
Insurance - medical, dental and vision
Flex Spending Plans & Health Savings Account with employer funding
Company paid Short Term & Long Term Disability
Company paid Life Insurance
401(k) retirement savings plan (with a match of up to 6%)
Professional Development

HRCU is a community-based credit union serving all of New Hampshire and York County Maine providing superior service to our members and making a difference in our communities. We believe in empowering our associates, providing an opportunity to thrive, and make a career at HRCU.

Applicant Instructions:

1.Resume and cover letter required. Updates and communication will come through the portal.

2.No phone calls please.

3.Direct hire - no recruiter, agency, or sales inquires please.

A background check including references, prior employment, social security trace, credit report, and national/county/local criminal records.

HRCU is an Equal Opportunity Employer (EOE). We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

(keywords: teller, bank, financial, banker)

Salary Description

Starting at $18.50 per hour

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