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North Richland Hills

    Senior Analyst, Customer Success - North Richland Hills, United States - The Job Network

    The Job Network
    The Job Network North Richland Hills, United States

    1 month ago

    Default job background
    Description
    Solutions driven success.


    XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets.

    At XPO, we look for employees who like a challenge and can communicate effectively in all situations.

    We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO.

    If you're looking for a growth opportunity, join us at XPO.


    As a Senior Analyst, Customer Success, you will be expected to perform trend analysis, proactively identify and drive resolutions, and be the advocate for the customer.

    Become a part of our growing, dynamic team and we'll help you develop to a level that will exceed your expectations.

    Pay, Benefits And More.


    We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more.

    What You'll Do On a Typical Day

    Perform trend analysis to provide strategic and actionable business insights that enable operations or customer to make data-driven decisions
    Facilitate operational reporting for monthly, quarterly business reviews for assigned focus accounts
    Assist with query building, dashboard generation, and report templates
    Ensure the quality of reports delivered to customers including: proofreading and editing reports, checking numbers & report findings, and ensuring the overall formatting and visual consistency of the reports
    Monitor utilization and partner with customers to develop strategies to ensure best use of our service and help achieve maximum value

    What You Need To Succeed At XPO

    At a minimum, you'll need:
    Bachelor's degree or equivalent related work or military experience
    2 years of experience supporting customers with operational and technical issues, including deep analysis and status reporting
    Experience with Microsoft Office products such as Excel and Word
    Analytical and problem-solving skills

    It'd Be Great If You Also Have

    Bachelor's degree or equivalent related work or military experience
    LTL industry experience
    Excellent verbal and written communication skills with the ability to manage difficult customer conversations
    Ability to operate with minimal guidance and structure in a fast-paced, client-focused environment

    Be part of something big.

    We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.


    All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

    The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

    Review XPO's candidate privacy statement here.

    PandoLogic

    , Location:

    North Richland Hills, TX
    #J-18808-Ljbffr
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