- U.S. citizenship is required
- Ability to obtain and maintain a Public Trust clearance as required by contract.
- This position is onsite at designated DOJ locations based on contract requirements
- Bachelor's Degree with 5+ years' related experience or 7+ years' equivalent work experience
- IT management certifications or technical support certifications preferred.
- Serve as the primary point of contact for all IT help desk inquiries, ensuring timely and accurate resolution of issues.
- Provide phone, email and in-person support for a variety of IT related issues including email, directories, and standard Windows applications.
- Lead the Help Desk Team, fostering a collaborative and efficient work environment.
- Develop and implement procedures for tracking, prioritizing, and resolving help desk tickets.
- Conduct regular training sessions for help desk staff and users to ensure efficient use of IT resources.
- Monitor and report on help desk performance metrics to identify trends and areas for improvement.
- Coordinate with the IT team to troubleshoot hardware and software issues, ensuring minimal downtime and disruption.
- Stay updated on new technologies and industry trends to enhance help desk operations and user support.
- Support extended hour and weekend support as required by mission or emergencies.
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Service Desk Lead
3 days ago
JCD Staffing Washington, United StatesRequirements: · •U.S. citizenship is required · •Ability to obtain and maintain a Public Trust clearance as required by contract. · •This position is onsite at designated DOJ locations based on contract requirements · Qualifications and Experience: · •Bachelor's Degree with 5 ...
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Service Desk Lead
5 days ago
NTT DATA Washington, United StatesReq ID:252377NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Service Desk Lead to join our tea ...
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Service Desk Lead
4 days ago
NTT DATA Washington, United StatesReq ID:252377 · NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. · We are currently seeking a Service Desk Lead to join ...
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Service Desk Lead
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Highlight Technologies Washington, United StatesHighlight Technologies is seeking a Service Desk Lead to support an IT contract at HHS. Responsibilities Guide and lead team members to deliver products and services that meet or exceed customer requirements. Manage customer issues through the ITSM t Service Desk, Customer Experi ...
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Help Desk Lead
3 weeks ago
Belcan Washington, United StatesBelcan Government Solutionshas a job for you Job DetailsInformation Technology Help Desk Lead Washington,DC Posted:5/1/2024 Job Description Job ID#: Job Category: Information TechnologyPosition Type: Time & MaterialsJob Summary:A Help Desk Lead job in Washington, DC is currently ...
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Help Desk Lead
3 weeks ago
Belcan Washington, United StatesBelcan Government Solutions has a job for you · Job Details · Information Technology · Help Desk Lead · Washington, DC Posted: 5/1/2024 · Job Description · Job ID#: · Job Category: · Information Technology · Position Type: · Time & Materials · Job Summary: · A Help Desk ...
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Help Desk Lead
2 weeks ago
Zolon Tech Washington, United StatesZolon is a prime contractor with the Department of Health and Human Services (HHS) to provide Software Development, Maintenance, and Support. This is a 5-year program providing HHS with Application Development, Business Intelligence, Enterprise Resource Planning, and Infrastructu ...
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Help Desk Lead
3 weeks ago
Zolon Tech Washington, United StatesZolon is a prime contractor with the Department of Health and Human Services (HHS) to provide Software Development, Maintenance, and Support. This is a 5-year program providing HHS with Application Development, Business Intelligence, Enterprise Resource Planning, and Infrastructu ...
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Help Desk Lead
3 weeks ago
Zolon Tech Washington, United StatesZolon is a prime contractor with the Department of Health and Human Services (HHS) to provide Software Development, Maintenance, and Support. This is a 5-year program providing HHS with Application Development, Business Intelligence, Enterprise Resource Planning, and Infrastructu ...
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Help Desk Lead
1 week ago
Zolon Tech Washington, United StatesZolon is a prime contractor with the Department of Health and Human Services (HHS) to provide Software Development, Maintenance, and Support. This is a 5-year program providing HHS with Application Development, Business Intelligence, Enterprise Resource Planning, and Infrastructu ...
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Help Desk Lead
6 days ago
Della Infotech Washington, United StatesJob Description Job Description As an Sr. Helpdesk Technician Tier II MFD Deployment, the resource maintains and ensures the proper function of standalone printers, scanners or Network Printers. The Printer Technician takes care of the regular and routine repairs including replac ...
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Help Desk Lead
1 week ago
Della Infotech Washington, United StatesJob Description · Job Description · As an Sr. Helpdesk Technician Tier II – MFD Deployment, the resource maintains and ensures the proper function of standalone printers, scanners or Network Printers. The Printer Technician takes care of the regular and routine repairs includin ...
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Service Desk Team Lead
1 week ago
Peraton Washington, United StatesKey Responsibilities: · Monitor and retain ownership for all tickets processed by the Service Desk to ensure successful resolution of service or incident tickets to include tickets escalated to Tier-2 and Tier-3. · Collaborate with other Team Leads and manage assigned agents to e ...
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Service Desk Team Lead
1 week ago
Parallel Partners Washington, United StatesService Desk Team Lead, Washington, DC · The Service Desk Team Lead will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems a ...
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Service Desk Team Lead
2 weeks ago
National Guard Employment Network Washington, United StatesJob Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spou ...
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Service Desk Team Lead
3 days ago
Parallel Partners Washington, United StatesService Desk Team Lead, Washington, DC · The Service Desk Team Lead will provide hands-on technical support related to computer systems, hardware, or software. It will require strong technical knowledge and effective on-site and remote communication to both understand problems a ...
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Service Desk Operations Lead
3 weeks ago
Evolver Washington, United StatesJob Description · Job Description · Evolver Federal is a technology company serving the Federal, Commercial, and Legal markets that addresses client challenges in the present and transitions clients into the future by introducing efficient and effective IT solutions. Establishe ...
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Service Desk Team Lead
3 weeks ago
Peraton Washington, United StatesResponsibilities · Key Responsibilities: · Monitor and retain ownership for all tickets processed by the Service Desk to ensure successful resolution of service or incident tickets to include tickets escalated to Tier-2 and Tier-2. · Collaborate with other Team Leads and manage ...
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Service Desk Team Lead
4 weeks ago
National Guard Employment Network Washington, United StatesJob Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spou ...
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Lead Help Desk Business Analyst
2 weeks ago
Fusion Technology Washington, United StatesLead Help Desk Business Analyst · Who is Fusion Technology? · Fusion Technology is a performance-driven HUBZone Small Business concern residing in the heart of the beautiful mountainsides of West Virginia, steps away from the Federal Bureau of Investigation's Criminal Justice I ...
Service Desk Lead - Washington, United States - JCD Staffing
Description
Requirements:
Qualifications and Experience:
Responsibilities:
Compensation:
$105,000.00 per year
JCD Staffing is a specialized staffing and consulting firm, focused on working with highly talented technical individuals to provide our clients with a unique, successful hiring experience.
Our ability to form long-lasting relationships with both candidates and employers is the foundation of our success and what drives everything we do.
Our team knows that cultivating these relationships leads to the most effective results, which drive your company's growth and progress.